Jazeera AirwaysReviews of jazeeraairways.com

Worst flight ever My issue is not with Jazeera Airways enforcing its baggage policy—it’s with the lack of transparency and poor customer service. Cabin bags were weighed at the gate rather than during check-in, resulting in additional charges. I was also asked to pay for my personal handbag, despite my booking confirmation only stating a 7 kg cabin baggage allowance and 20 kg checked baggage allowance, with no mention of a separate handbag weight limit. The issue was only resolved after airport police intervened. The staff were unhelpful, dismissive, and unprofessional when asked simple questions. Overall, the experience felt more focused on collecting extra fees than providing good customer service. I hope Jazeera Airways improves its transparency and the way it treats its passengers.

I booked my family trip with Jazeera Airways, only for my London Luton to Kuwait flight to be cancelled due to "operational reasons." I also had a separate Jazeera Airways flight from Kuwait to Madinah. Both flights were with the same airline, but they had to be booked separately because Jazeera Airways does not offer multi-city bookings. The cancellation of the first flight made it impossible for me to board the second flight. Despite this, Jazeera Airways has refused to provide a fair solution. They insist they will only refund the cancelled flight and have refused to refund the second Jazeera Airways booking, even though it became unusable solely because of their own cancellation. I spent £50 on an international phone call to Kuwait trying to get help, but instead of finding a practical solution, I received scripted responses and was repeatedly told that their policy allows them to do nothing more. I have also lost money on non-refundable travel expenses because of this situation. What disappointed me most was not just the cancellation—it was the complete lack of customer care afterwards. There was no genuine effort to minimise the disruption or take responsibility for the consequences of cancelling their own flight. As a customer, I felt ignored and left to deal with the financial losses on my own. Based on my experience, I would think very carefully before booking with Jazeera Airways. If something goes wrong, don't expect the level of support or flexibility that many passengers would reasonably hope for. This experience has completely destroyed my confidence in the airline, and I will not be travelling with them again.

I booked a flight from Colombo to Istanbul with Jazeera Airways. Approximately 18 hours later, I received an email stating that the flight had been canceled for "operational reasons" and that I should contact their call center in Kuwait. Unfortunately, reaching customer service proved impossible. Nobody answered the phone, and my WhatsApp messages went unanswered. After finding an email address, I submitted a formal refund request. At the same time, I initiated a chargeback dispute through my card issuer. What made the situation even more concerning was that the airline appeared to continue selling seats on the same flight that had supposedly been canceled. From a customer's perspective, this is extremely misleading. Jazeera repeatedly closed my email cases without explanation and initially rejected my bank's chargeback claim. After roughly five weeks, I finally received a refund through the chargeback process, not through any assistance from the airline itself. In all my years of travel, I have never experienced customer service this poor. Communication was virtually nonexistent, and resolving a straightforward refund required significant effort and intervention from my bank. Based on my experience, I cannot recommend Jazeera Airways. If this were the only airline available, I would rather walk and swim than fly with them.

I had a very disappointing experience with Jazeera Airways. First of all, regarding my itinerary (Dubai–Kuwait trip), I traveled from Dubai to Dammam by flight. At Dammam, no Jazeera Airways staff were available to guide me to the bus, which caused me a lot of difficulty. Secondly, for my Kuwait to Dubai trip, I was charged a very high fare of approximately AED 3,400. Later, I found that the ticket price was only around AED 725. Moreover, I selected the “cancel anytime” option, which cost me about AED 800. This turned out to be a poor decision. When I later tried to cancel my Kuwait–Dubai flight, I was informed that since I had already used one side of the ticket, the “cancel anytime” option was no longer valid. This condition was not clearly communicated at the time of booking. After that, I had to pay additional fees to reschedule (prepone) my flight. Furthermore, at Kuwait Airport, your staff charged me extra baggage fees for my hand luggage. The same luggage had already been accepted on my Dubai–Dammam journey. I ended up paying approximately AED 72 for just 1 kg excess. Overall, I am extremely dissatisfied with Jazeera Airways. I will also advise my friends and colleagues not to book or travel with this airline. Additionally, the response time from your customer service center is very slow.

Jazeera airways prices are usually lower than most airlines however this comes without the other benefits such as meals and extra comfort that regualer airlines offer. While not bad they claim to be a budget airline with almost premium prices however they give you luggage for that price tag if you are lucky.

Jazeera Airways partnered with HTS (Hopper Technology Solutions) to sell Cancel For Any Reason insurance. I paid KWD 50.760 for my booking (Reference: C4VQKC) on November 10, 2025. After cancelling, HTS confirmed a refund of KWD 33.90 on December 24, 2025. After 3 months, countless emails and no resolution, I still have not received my money. HTS kept sending copy-paste responses and never actually processed the payment. Jazeera Airways should be aware that their insurance partner HTS is failing customers. I have now filed a formal complaint with the FTC. Do not trust the Cancel For Any Reason insurance sold through Jazeera Airways!

They cancelled my reservation without any confirmation from me, to make me reserve with a high price

Navigating Jazeera Airways website is a horrible experience. Extra weight of 4.1kg was calculated as 4 kg and after acceptance they charged it as 5kg. Old planes and VERY uncomfortable seats. Terrible experience compared to other budget airlines.