JaybirdReviews of jaybird.com

My JaybirdX3 earbuds have a defect in the left earbud. After emailing customer service and providing all the information requested, I was informed that my earbuds were out of warranty. They offered me 15% discount on new bids. I only used the buds occasionally. Jaybird does not stand behind the product that they know is defective, as I see many complaints about the JaybirdX3. I do not recommend purchasing from this company unless they change the way they handle defective products.

I purchased the JF4 Freedom Sprint and was relatively happy at first with sound quality as well play time being approximately 3 hours of continuous use before a charge was required. The main selling point for me was the claim of lifetime warranty printed on the box. Within a little over a year the charge time started dropping off dramatically even though they were only being used once or twice a week and then I noticed a couple of times the unit was not charged at all after charging over night. I figured I must not have fully plugged in but soon after I started to get only about 30 to 45 minutes of play after charging. On my final day before they went completely out I may have gotten 30 minutes at best but being completely ignorant to the fact that the lifetime warranty claim was completely false I submitted a claim. The customer service rep was very responsive and courteous at first but finally after 3 or 4 email exchanges let me in on the fact that there was only a 1 year warranty. Had I known that I would not have wasted his time or mine. See his direct quote below. "I appologize for the misunderstanding , the Lifetime Warranty covers you for the life of the product which is about 1 year. I regret to inform you but the life time warranty is based on the products lifetime not the customers lifetime. Thank you for understanding. Apparently products sold by Jaybird only have a "lifetime of 1 year" I hope everyone considering spending $150 or so is willing to accept that so buyer beware. Maybe its just me but why not just be honest to consumers and say one year warranty? I would have much more respect for Jaybird had I know they are going to go out after 1 year. I hope this review clarifies the lifetime warranty for anyone considering a similar product and I would hope they remove the claim off of the package to prevent false advertising in the future.

Issues all the time with “headphones connected “message repeatedly being announced.Tried hard reset as suggested,now they won’t pair again.Where is the fix Jaybird?Worst product ever will never purchase anything from this company again.

Ever since they were purchased by logitech their customer service has become garbage. I have been loyal to a fault to this company and then my headphones broke due to sweat and once I called them they looked at my history with the company and essentially said that based off my long history I should have no problem buying another pair... I was passed around from person to person trying to get a manager until I got fed up and vowed never to purchase anything from this disgusting company ever again.

Bought my Jaybird X3 about a year ago. At first their battery lifetime was good (about 4 hours on a full charge) Now a year later the battery lifetime is just about one hour. I bought them because I thought their quality was good and that they would be useful at least for 3-4 years, but losing 75% of their battery capacity in just a year is excessive. I’m not looking for a refund or replacement. Just thought others should be aware of the downside of the product they’re considering buying...

My first X3 completely stopped working in less than 10 months. It took 3 weeks to receive a replacement from them after numerous communications including sending pictures, etc. They advertised the product is waterproof, but it was obviously not. There was corrosion inside of the control part--this headphone was never exposed to water. The replacement started having an issue (lights don't come out at all) after 10 months. Again, the headphone was not exposed to water at all. Just normal usage in a gym, a couple of times a week. So, I contacted their CS. They said the replacement doesn't carry a warranty; their warranty is one year from the original purchase date even though the CS person said "your (replaced) headphone is defective," Based on what they said, their replacement doesn't work for a year; it can stop working one week after you receive it, but they won't replace it. Their recommendation to me was to buy a new one. Here is their response after I asked why I should buy your product again based on my experience with their headphones--"We understand that you no longer want to invest with our products but we thank you for trying with Jaybird." Their headphones are not cheap. Don't buy one because it won't last long and you will be dealing with their poor customer service.

Worst customer service ever. I bought Tarah Pro headphones in February. They broke within a month (apparently this is what Jaybird call rugged). I have now been waiting over a month for a refund or replacement. I have called and emailed around 10 times now. Still being passed around like a hot potato. First they asked me to take them back to my retailer. I had already sent them all my information including their order number as THEY WERE THE RETAILER! The next hold up was because they needed the same information that I had sent originally. Then it was because they wanted me to choose another colour because they didn't have my original colour in stock. I was told that they would be shipped within a few days. I waited around a week to call back and be told that they were not shipped as they were waiting for stock, which is ridiculous as I had already been asked to choose an alternative colour from the ones they had IN STOCK. By this point I had enough because I had waited 4 weeks and just wanted my money back. They accepted this and informed me that I would be contacted by the team who will process my refund. A week later, no contact from the refund team just an email claiming that they cannot process my refund because they have shipped a replacement despite the fact that they agreed to refund over a week ago and that I still have not received a shipping number. A day later after being passed around on the phone for over 30 mins and being passed to a complaints department which I was later informed doesn't exist still the matter has still not been resolved. Avoid this company at all costs. If this is not resolved shortly I will begin copying and pasting this bad review into the comments any advertising that I see from them to warn customers that Jaybird's customer service is not acceptable

Tarah Pro phone audio quality is absolutely horrible. Made dozens of calls using the Tarah Pro and nearly all said I sounded like I was talking through a pillow which is not surprising since the "omnidirectional" microphone is facing completely the opposite direction of the mouth. Unfortunately not all sound is omnidirectional which is why most headsets tend to point the microphone generally at the mouth or as close as possible. Customer service is outsourced overseas although the person I spoke with wouldn't say where. Received a copy-and-paste of part of the instruction booklet (which I already have) that did not even pertain to my question. There are some good qualities but for $160 I should be able to talk on the phone at least as well as the cheap corded apple ear buds but I can not. Would NOT recommend this product or company.