JaybirdReviews of jaybird.com

Their customer service is appealing. My headphones do not work and they won’t even turn on. The serial number is impossible to find in order for someone to help you and the numbers that are there are apparently not correct. They also said that without a receipt they are unable to do anything. I’ll be sure to tel the person who got them for me to provide the receipt next time. Spend your money elsewhere.

Got a pair not even 3 months ago. Last week ran into trouble turning them on and connecting to Bluetooth. Went through trouble-shooting only to have them drop out repeatedly and not turn on. Hoping to get a refund to buy something cheaper which actually works! Very disappointing as I like the fit but no good if they don't work.

Unfortunately lost a Jaybird Vista earbud. My next step is to purchase a replacement. No worries On their site, the replacement bud states “Coming Soon” and that’s been the case for over a year! A year! In Australia, at least I’ve tried numerous e-mails, insta DMs, community support and phone calls but it’s a ghost town over at Jaybird! They do NOT care about you once you’ve emptied your pockets buying their product, sad. I’ve never been one to review but for Jaybird, I couldn’t help but to help others by informing them not to buy their trash, go else where.

Paid by apple pay and it automatically filled my address as U.K. even though I am in Ireland and unable to receive the package. No possibility to edit shipping details post order or any order details. Incredible! Used their contact form and got a reply a day later saying he could help. In the meantime however, got on to another support person via facebook who replied and changed shipping address. Got a shipping email confirmation with the right address in Ireland but the UPS link has it going to the U.K. Can't change via UPS as its Jaybirds account, numerous messages again sent via facebook and their support form and nothing. Absolutely disgraceful!

Paid $125-$150 for a prod with Poor Customer Service. A brand selling at premium prices should match the price with efficient CS and warranty. Top brands rely on Quality, Customer experience and marketing by actual customers sharing great experiences with potential customers... Jaybird has a great logo, that's the only great thing about the brand. I'm now happy with my $20USD bluetooh earbuds (branded after a running shoes brand) with same cheap warranty but at 1/7 of jaybrd's price... at the end the quality of sound is the at same level, noise control is the same and the comfort is better on my new earbuds.

Crappy products, Don't buy. Terrible support, can't get warranty replacement. Vista$200 earbud dead in 3 months. Save your money, don't believe the reviews. Get earbuds from a vendor with reliable support. Buy on your credit card and return before the Guarantee period expires.

Deciding to spend a lot more on earphones than my normal $15, spent ages looking for the best rated in ear buds. These came out top, but they were a terrible purchase! The proprietary charger went missing, as I feared, and could only be replaced with a purchase of an overpriced accessory pack, that could only be shipped in the US. I had to wait months (in the end) to get them to Taiwan. Even bought 2 chargers (optimistically). Then the right earphone's wiring started failing, sent them to the local supplier to see how much to repair, as they were now out of warranty, costs more than half the purchase price to fix! 0 stars, 0 recommendations

Terrible experience with the non-existent customer support. Not recommended at all.