JaxpetyEstablished in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.
Jaxpety (jaxpety.com) has 29 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Furniture Stores · Indio, California
Excellent
Furniture Stores · Culver City, California
Excellent
Furniture Stores · Van Nuys, California
Excellent
Furniture Stores · Oxnard, California
Excellent
29 approved reviews, newest moderated first
Tyler N.
Great guidelines, great fit, very helpful, look great feel great. What else can I say 5 stars 🌟
Response from JaxpetyAug 7, 2023
Dear Valued Customer, Thanks greatly for your message and support with our store. We are so very glad that you love it. This is what matters greatly to us: providing high quality products that meet customers' needs and expectation.It's also our greatest pleasure serving you.Wish you all the best!
Richard S.
for three days no answer. why would i buy a soaking tub before i know depth of water? that's all i'm asking cause their listing shows two conflicting things: both "water depth" and entire depth of tub from rim to bottom, as 17". Can't be. If latter is true than have to go down 2", 3" or even 4" to below overflow drain- which is where water would of course stop filling up. ... making the tub several inches higher than the 17" shown. But, they appear to want to deceive since all they need to do is answer, in writing, what the actual height the water level can go to? Again, they know their 17" makes no sense, unless the bottom to rim is inches higher and I doubt it is. What's so hard if you're not doing a bait and switch? I shouldn't need to buy a $1000 plus tub before I know this answer! FOLLOW UP: finally, learned it is about 12.5", big difference from 17" if you want a soaking tub.
Response from JaxpetyJul 12, 2023
Dear Customer, Thanks for your message. We are sorry got the issue you met. Could you kindly contact us at [email protected] with a screenshot of your order? Please no worry we will help you solve the issue soon after getting your reply. Waiting for your message sincerely. Best Regards, JAXPETY Customer Service Team
Michael S.
It’s perfect for my needs. Peeling the protective plastic off of some parts was not fun and very time consuming. Directions too vague at times. Beware, some panels have more holes (for a specific purpose 10 steps later) even though the part numbers are all the same. Same part number panels are not interchangeable.
Response from JaxpetyJul 19, 2023
Dear Customer, Thanks for your message. We have collected the issue you mentioned and reported it to our factory to improve. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Robin
I ordered a chair in May 2023. It was delivered defective. I emailed customer service and informed them. They immediately sent me a reply to ask how they could make it right. They sent me another chair. What great customer service. Will definitely buy from this company again
Response from JaxpetyJun 12, 2023
Dear Customer, Thanks for your message. It is nice to know you are satisfied with our customer service. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Victor R.
Receiving my equipment in a timely manner.
Response from JaxpetyMay 25, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel. JAXPETY is committed to providing faster logistics, better products and services to our customers. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Baldwin
I ordered a defective product and they would not replace product
Response from JaxpetyMay 5, 2023
Dear Customer, Thanks for your message. Please no worry we will try to help you solve the issue soon. Could you please contact us at [email protected] and offer us your order ID for a check? We will help you soon after getting your reply. Waiting for your message sincerely. Best Regards, JAXPETY Customer Service Team
Richard M.
fast delivery good packaging quality product
Response from JaxpetyMay 5, 2023
Dear Customer, Thanks for your message. It is nice to know you have got the parcel and it meets your expectation. Thanks again for support our store. Have a nice day. Best Regards, JAXPETY Customer Service Team
Customer
Customer service is excellent. Very easy to work with.
Response from JaxpetyApr 24, 2023
Dear Customer, Thanks for your message. It is our great pleausre to help you and thanks so much for your support. Have a nice day. Best Regards, JAXPETY Customer Service Team