Established in 2017, Jaxpety aims to be an outstanding online home store with the mission of making shopping expectation come ture. Our business covers 48 states in United States through years of effort. Our warehouse in California, New York and Atlanta, covers an area of 5,000 square meters, which efficiently ensure the whole fast shipping-supply chain. We always strive to provide high quality products at a competitive price, professional customer service and cater to customer's explicit expectations.
Jaxpety (jaxpety.com) has 29 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
jaxpety.com
Website
jaxpety.com
Category
Furniture Stores
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: August 2025.
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I bought the etricycle to be able to walk my dog, I am handicapped and cannot walk the distance he requires. The etricycle was great for about 11 months. It was stable doesn't tip over. Tells you how fast and far we went. We were very happy. Last month it stopped going more than a few blocks. This was so disappointing. I contacted Jaxpety and they assisted in trying to get it working. After several discussions with Jaxpety it was revealed the problem was not repairable. The etricycle was still under warranty and Jaxpety honored the warranty and made everything right. I am happy with the result and am able to walk my dog again.
Response from JaxpetyAug 17, 2025
Dear Customer,
It is so nice to know you are satisfied with our service
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Best Regards,
JAXPETY Customer Service Team
JC
Jim C.
FRADULENT MISREPRSENTATION
I bought the 37.4 in. W x 15.8 in. D x 30.7 in. Assembled Tilt-out Trash Cabinet in White Kitchen Trash Can with deodorizer Device online through Home Depot. First, it says it's assembled, which it isn't. Also, when I bought it, the highlights indicated the following:
Kitchen garbage cabinet is partially pre-assembled, so the quick assembly function will save time (this product should not be placed in a humid environment)
When I picked it up at Home Depot, it was in a box and wasn't even partially assembled.
I showed Home Depot that the indication was that it was partially pre-assembled, so that it could function as a quick assembly. They called Jaxpety to find why it didn't come assembled or even partially assembled. After the phone call, Jaxpety changed the highlight to leave out "partially pre-assembled, so the quick assembly function will save time" as indicated below:
Product needs to be installed by yourself and comes with detailed installation instructions if you encounter any problems during installation or use, please contact us
This is fraudulent misrepresentation. The consequences can include paying damages to the victim, facing legal penalties, and potentially being charged with a crime.
They deliberately indicated "partially pre-assembled, so the quick assembly function will save time" to entice me or anyone who saw the highlight to purchase their product. After I had already paid for it, they changed the wording of the highlight.
I currently have it unboxed at my home. I don't want a refund; I want the assembled/partially assembled product I purchased.
I plan to seek legal action.
Response from JaxpetyMay 7, 2025
Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to [email protected]
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,
JAXPETY Customer Service Team
OA
Oscar A Segura R.
Very easy and very good to handle the…
Very easy and very good to handle the purchase
Response from JaxpetyOct 22, 2024
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,
JAXPETY Customer Service Team
CO
Concetta
good Value will do the job I bought it…
good Value will do the job I bought it for !
Response from JaxpetyApr 30, 2024
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
Thanks again for support our store.
Have a nice day.
Best Regards,
JAXPETY Customer Service Team
MC
Mj C.
Came broken.
Came broken.
Disappointing
Am returning
Response from JaxpetyDec 29, 2023
Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to [email protected]
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,
JAXPETY Customer Service Team
CO
Consumer
I order a kid car and they canceled my…
I order a kid car and they canceled my order and my money still ain’t come back on my card and it been teen days
Response from JaxpetyDec 20, 2023
Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to [email protected]
Once we get your reply, we will help in time.
Expect your reply sincerely.
Best Regards,
JAXPETY Customer Service Team
JP
JP
Missing components from kit and customer service didn't care
Ordered the 4 x 6 shed and the kit was missing some of the door components. Upon contacting Jaxpety, they took my information and asked which components were missing. I gave them the numbers from the installation diagrams and they said they would send them out. It never happened and after I called back several times, the continued to ignore me and never send the few components I needed to finish installing the doors.
Response from JaxpetyOct 2, 2023
Dear Customer,
Thanks for your message.
Sorry for the inconvenience caused.
Could you please contact us with your Order ID by sending email to [email protected]
Once we get your reply, we will help in time.
Thanks for your patience and expect your reply sincerely.
Best Regards,
JAXPETY Customer Service Team
CU
customer
Decent table but won't work for us
The item came quickly and in great condition. I bought it for my elderly mom. Once it was assembled, we discovered it won't work for her. She leans on things to get up/down and the table is not sturdy enough for her to use. Don't get me wrong, it is a fairly sturdy table just not for putting your body weight on it. I'm giving 4 stars based on account I have to pay return shipping if I choose to send it back based on this info from their website: Shipping charges for returns are not reimbursed under the following conditions:
Subjective cause, such as“don’t like/want/need the product, order a wrong item, order by mistake” etc.
Do not fit the size (Please read the product dimension carefully before purchase)
Any other return for non-quality reasons.
Had I read the return policy I would have ordered one elsewhere.
Response from JaxpetyAug 14, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product
JAXPETY is committed to providing faster logistics, better products and services to our customers.
As for the return shipping fee, it is to be charged by the carrier.
Thanks again for support our store.
Have a nice day.
Best Regards,
JAXPETY Customer Service Team