JaredReviews of jared.com

I ordered my sister a ring for Christmas and my brother in law ordered her the matching ear rings. The ring arrived first and it was the WRONG ring all together and to top that off it had the wrong birth stones in it!! The ring also had a tag hanging from it that said made in China. I paid $600 for this ring on sale for black Friday and when I tell you it was beyond hideous I mean it. I wish I could upload pics of just how ugly this thing was. To top that off the ear rings came in a few days later. The birth stones should've been light blue and dark green (to match the ring but remember it was wrong) the ear rings had PINK birth stones!!!!!! I took the ring back to Jareds store and they were super nice, the initial agents I spoke to on the phone were also nice. However after the case was escalated and it took over a week for the "supervisors" to contact me back by email they made no effort to fix the situation. I even bought the extended warranty on both pieces THANK GOD bc I probably wouldn't have even been able to return the horrible looking ring that screamed "I was bought in a quarter machine at a Chinese buffet!!!"

This is the worst company you can buy jewelry from. Customer service is horrible and there communication is no good. The e-commerce department is horrible! I do not recommend!

Ordered necklace and tried to cancel it after 20:00 minutes but would not let me so I called them at 8:00am they told me I would have to go to a store and return the item never seen bad customer service like this from any other company

Was unsure what I was really looking for as a gift for my husband and with the help of Wil Taylor in your Bakersfield store, Wil made it easy to decide. Very helpful and professional. I will keep coming back to Jared for these reasons and the quality of the jewelry. Thank you Wil. Sandy

Nov. 30, 2025, husband and I went to Columbia, SC location to buy 1 carat diamonds ear rings. A sweet young lady met us at the door and immediately showed us what they had. I questioned the discrepancy between 2 pairs that I was looking at: one was priced at $1600 and the other at $5400. So, not noticing a big difference in quality, I chose the lower priced ones. Once they totaled it up and gave us the bottom line, the young lady came over to us to explain that the one we chose was actually a lab grown diamond which is not what we wanted. She was completely upset over the mistake. So, long story short we found a real diamond set for $2600! Well, then the chaos began. Manager comes over and after 30 minutes or so of him getting the pricing wrong showing the difference we owed since we had already paid $1663. I had to do the math for him as he was completely over charging us by $400. It was the most untrustworthy experience I’ve ever encountered. I guess I should have just walked out and gone somewhere else, but I came home with the ear rings and am hoping I didn’t make a huge mistake by dealing with them!

I ordered a set of pre-owned diamond earrings and the backing on one was loose and it fell out and was lost within two weeks. Jared would not allow me to return the remaining earring or offer any kind of refund. I get that there may be scammers, but it was a defective product and now I’m just stuck with one earring of a set. I would DEFINITELY not recommend buying anything pre-owned from there, but honestly I won’t be doing any business with them in the future.

I went to Jared Jewelers in West Hartford for a watch repair and to have my grandmother's pearl necklace redesigned. The store is very welcoming, and I was helped right away. The store manager, Rue, sent out the watch for repair and helped to convince me not to change the design of my heirloom. Instead, she suggested the pearls to be restrung. Rue spent a lot of time with me and not only gave me expert advise, but she kept me apprised of the progress of both the watch and the necklace. I definitely will be happy to do business with Jareds in the future.

Ordered a mother’s necklace for my daughter, one of the birthstones was wrong, their only response was return it for a refund. They wouldn’t even repair their mistake!!