JaredReviews of jared.com

If I could give negative stars I would. My husband bought my engagement and wedding ring here and had them put in his grandmas diamond into a setting. It’s only 4 years old, and somehow the setting popped off last night and I lost his grandmas diamond! I went in to get help and at first they said they would cover the setting and diamond worth up to $2,800. They had me pick from two different diamonds and asked me to wait in the waiting area afterwards. I sat there for another hour and they came back out and said “oh sorry we were mistaken, we won’t cover any of this because we aren’t liable.”. Apparently the diamond bond warranty my husband purchased isn’t lifetime any more and has expired?!? (After only 4 years). They told me they can’t and won’t help me so I’m basically screwed, lost his grandmas diamond because of their terrible setting and no reimbursement or help from them at all. Do yourself a favor and buy else where.

Horrible website. Overpriced jewelry and slow shipping based on past experiences. Maybe a different experience in their store.

Don’t go to Jared I went to have my watch battery changed for a watch I purchased at the store before they even touched it they said it would have to be sent out for repair for 2 months and that it would be a additional charge. They did not even touch the watch and what is covered under my warranty? Why does it have to be sent out to where ? They do their own repairs in house. I explained that I thought it was a simple battery repair they completely ignored me and insisted on the shipping out for a 2 month repair process. Thanks Jared in Depford went to my local jeweler changed my battery for $8.00 and the watch works fine. Not to worry I won’t be back for a repair or any future purchases. Thanks for nothing.

I would give this place no stars if I was allowed! To make a long story short be sure you have whatever “promotional” paperwork they give you initially. I purchased an engagement ring back in February of 2019. I had the money in full to purchase the ring but was told about a promotion they had where if I applied for a Jared’s card I can do 48 months no interest… I unfortunately never paid attention (which was my fault) to my statements until I finally logged on lately to see how much I have remaining on the balance to go ahead and pay off when I noticed they have been charging me interest this entire time… when I called customer service they informed me I applied for 48 months low interest?!!! Why would I elect to pay interest at all when I had the funds to purchase in total!! If I would’ve known I would be paying interest I would have just paid for the ring up front. I’m more than positive the sales rep lied or mislead me in order for me to sign up for a card. Customer service pretty much told me I was SOL and couldn’t do anything about it. Lesson learned!

Bought a rope chain for my husband for Christmas. Paid right at $400. It broke the first time he wore it. So I took it to my jeweler who told me he couldn't fix it because it is gold plated! Not real gold! I contacted Jared. They told me to take it to my local Kay Jewelry since they're is no Jared near me. The manager at Kay accused me of swapping the chain I received with this piece of crap. I was furious! But they would not help me in any way. I've contacted Jared several times since then. They always put me on hold and then hang up on me! And my emails are ignored. I wish I had read that's reviews before I ordered! This company is horrible!

Stopped in to the smith haven store. I needed a battery for my watch. The battery cost is about $3.00. I was charged $27.00!! The battery swap took 5 minutes. Lesson learned. Would never consider shopping there again.

I purchased a slider bracelet from Jared as a Christmas present for my mother. I asked the gift to be sent in their gift shipping as a Christmas present, but never did, so I had to wrap the present myself (warning #1). She loved the bracelet and wanted to wear it on a special occasion. My mother stored it in the box that it came in, in a cool area and never wore it. On July 13, 2021, when my mother went to take the bracelet out of the box to wear it, she noticed how the bracelet literally changed colors! I was so shocked to believe that this happened as I know how much this present meant to her and the amount of money spent on this present. Buyers, please BE AWARE that if you purchase something from Jared it will turn. I wanted to warn you all NOT to purchase anything from here as I made the mistake and did. Also, I wanted to let you all know that I also purchased another bracelet for my aunt as a Christmas present as well. So I will update you all as soon as I get in contact with her to see if her bracelet turned black as well.

An hour later, I purchased another diamond cross necklace at $600 AND a diamond ring $400. with the service warranty service, using your 0% interest credit plan.. ONLY because Jasmine Leek was the most amazing sales person that answered a million questions, was so knowledgeable and friendly that my purchase was SO pleasant!! The store manager, Tina Krause answered a couple questions as Jasmine was busy at the register and with the paperwork. I am about to leave the country and will not be home very much this month. So I asked Tina if there was any way a jeweler could size my ring for me while I wait. It's so beautiful and I didn't know when I would be back. Bassin, a jeweler, made an exception and resized my ring in no time. I had the most amazing service and I can't wait to shop at Jared again!!!! Jasime, Tina and Bassin are rock stars!!!