Japantravel NavitimeReviews of japantravel.navitime.com

Beware when purchasing tickets from this website! Or else you will end up paying double the price of the original ticket. Either buy the tickets in the train station or on the official JR website.

The service fees and taxes charged are just as much as the reserved tickets that one could purchase at the train station or the JR website . For us it was double the cost. Apparently, company charges per one way journey per person.the charges were written in small prints. That is the problem when purchasing with local currency. My fault for not paying attention. Should have read the reviews earlier before purchasing.

Japan Travel Navitime appears to be the official website for buying the Shinkansen ticket but is not. The first time I used their services all went to plan. But on the second occasion, the QR Code did not work when I attempted to print the tickets at the train station. WIth only 30 mins before my departure time, I needed to purchase new tickets. When I sought a refund, here is part of their response: .....Please also note that once the departure time has passed, the QR code will become invalid and can no longer be used. However, the application ID SH000001708116 is an internal reference number that we provided to the customer for identification purposes within our company. It is not related to the station system. Therefore, the station staff will not be able to locate the ticket using SH000001708116. We kindly ask customers to contact us before the departure time so that we can provide timely assistance. However, as you contacted us three days after your departure date, we regret to inform you that we are unable to provide further assistance or issue any refund for these tickets. Regardless of whether the tickets have been used or not, Japan Railway charges the full amount for issued tickets, and no changes or refunds can be made once the tickets have been finalized....... Book your tickets directly with the train company.

The Japanese rail system is already confusing due to being split across so many companies, and because most of them don’t advertise on Google, this service steps in as a convenient one‑stop shop always on top in your search results. While it is easy to buy nearly all train tickets in one place, the convenience comes with a steep markup—about 20% more than booking directly on JR’s website—plus an additional “foreign” tax, even though we are Japan residents. There’s no option to add an IC card, and “free cancellation” isn’t actually offered, not even within 30 minutes of booking a trip 22 days in advance. On top of that, they send unsolicited emails pushing additional eSIM purchases, which feels quite unpleasant. Everything technically worked and we received our QR codes immediately, but I would much rather book directly through JR. In this case, doing so would have saved us ¥14,000 on just four tickets.

We didn’t realise that Japan Travel Navitime wasn’t the official website for buying the Shinkansen stickers (our mistake we got suckered by them being out the top of the google page and having official in there title). We noticed when we realised that one of our Shinkansen tickets was was more expensive then it should’ve been. After looking at it properly they weren’t the official retailers they were paying for sponsored spaces on google and putting “official” to make themselves seem like they were. I actually didn’t have too much of an issue with the first 2 tickets we purchased as they weren’t too expensive and it was an easy process to purchase them (however we also couldn’t pick out seats). The thing I do have an issue with is being charged a 241% “fee and tax” on a ticket. The company is an absolute scam and should be avoided at all costs.

This company allows you to buy Shinkansen tickets before they go on sale in Japan. I mistakenly thought they would find me seats so I wouldn't have to deal with a complicate route during the busy new year's period when reservations get sold out. Nope. They didn't get it done in time, didn't let me know, and I had to rebook it myself. Still charged me a huge markup on the tickets though.

Ich habe versehentlich Tickets für den falschen Tag gebucht und sofort den Kundenservice kontaktiert, um das Problem zu lösen. Leider bekam ich die Antwort, dass Stornierungen nur bis zwei Tage vor der Reise möglich sind – was für mich völlig unverständlich und unflexibel ist. In solchen Fällen erwarte ich zumindest eine kulante Lösung oder eine Ausnahme, vor allem, wenn der Fehler umgehend gemeldet wird. Für mich war dies eine sehr enttäuschende und teure Erfahrung!

Way overpriced. Like almost double the price of official JR-line prices.