Japantravel NavitimeReviews of japantravel.navitime.com

I don’t usually like to write bad reviews, but my morning was a bit of a nightmare because of this company. I booked a train ticket from Osaka to Tokyo, waited for the QR code, and headed to the station to collect the paper ticket. After I scanned the QR code, I received four different tickets, which seemed odd already. Furthermore, the times on the tickets were different from the one for the train I had booked. I showed the ticket to the station staff lady, and she looked confused. She explained that the ticket I received was for Kyoto to Nara. I asked her to help sort it out, and after a bit of digging, she stated that unfortunately she could not change it as it had been booked via a third party (Japan Travel). As I have an eSIM and could not call the agency, I kindly asked her to call them on my behalf, which she did. After the phone conversation, I was informed that the mistake was due to a system failure. I had to pay a 3100 yen fee to change my ticket (which Japan Travel has now refunded); however, because of this delay, I missed my train and had to catch the one after. I am extremely grateful to the wonderful station staff lady, as without her I would not have been able to sort this problem.

Booked Shinkansen Tickets, immediately paid by credit card and didn't get the QR Code for two days. Instead got an advertisement for eSims by mail. Before even delivering the actual goods... Got nervous because it was only another two days till traveling so sent them an inquiry asking. And - coincidence or not - only half an hour later I was notified that I couldn't get the tickets because they're sold out. It took them/AI two days to realise! Yes, it was over New Year, but that's no excuse in this day and age. At least I was refunded on my credit card straight away, so no scam. But a little dodgy anyway... Klook sends the QR Codes within a minute of ordering.