Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle reviews

100 approved reviews, newest moderated first

Jodi S.
Jun 14, 2026
Great Customer Service
Shipping was fast, prices were good and customer service was very responsive and helpful!! My bracelets were beautiful! One was broken when it arrived and customer service sent a new set to me that same day. Recommend!!
Response from JamesmichelleJun 16, 2026
Hi Jodi, Thank you for your recommendation! We're so glad you loved your bracelets, and while we're sorry one arrived damaged, we're happy we could get a replacement on its way quickly. We truly appreciate your support and are grateful you chose James Michelle. 🤍 Team JM
Report
Stephanie
Jun 11, 2026
Ritz Carlton Service ALWAYS!!
On top of having the most beautiful jewelry, their communication and customer service can't be beat.
Response from JamesmichelleJun 16, 2026
Hi Stephanie, Wow—what an incredible compliment! Thank you for your kind words. Creating beautiful jewelry is important to us, but providing an exceptional experience is just as important, and we're so grateful you took the time to share this. 🤍 Team JM
Report
Vickie S.
Jun 11, 2026
Customer Service was top notch
Customer Service was top notch. I was trying to purchase the mini heart necklaces, taking advantage of their awesome buy one, get one free, for mother and daughter necklaces. My daughter and I are like best friends but we live 12 hours away from each other. I made a mistake when ordering and somehow only ordered 1. I reached out to customer service and they took care of it immediately. Well done customer service! I will be a returning customer for sure and will refer as many friends as possible to this company.
Response from JamesmichelleJun 11, 2026
Hi Vickie, Thank you for sharing this with us! We love hearing the special stories behind our pieces, and we're so glad we could help ensure you and your daughter received your matching necklaces. Your support, referrals, and kind words truly mean so much to our team. 🤍 Team JM
Report
Amy Bazzani W.
Jun 10, 2026
I LOVE LOVE my JM jewelry
I LOVE LOVE my JM jewelry! And the customer service is fantastic! I bought the large pearl bracelet for my daughter for her transition and it broke one week in. I am sure that was just a fluke as my pieces are all great quality. But the team at JM replaced it for us! She loves it. And I think I might need to twin with her!😉 I also have the chunky cross bracelet and necklace and another stacking set (bracelets) and I love them all! Thanks JM for creating such beautiful jewelry and offering such great customer service 🥰!
Response from JamesmichelleJun 11, 2026
Hi Amy, Thank you for sharing your experience! We're so happy to hear your daughter is loving her bracelet and that we could help make things right. It means so much to know your JM collection continues to bring you joy—we may be a little biased, but we think twinning is a great idea! 🤍 Team JM
Report
Lesley B.
Jun 9, 2026
Amazing customer service
Amazing customer service. They went above and beyond to help me with my order question. I love supporting small businesses and this one is heads and tails above others with their customer service.
Response from JamesmichelleJun 11, 2026
Hi Lesley, Thank you for your kind words and support! Providing a thoughtful and helpful experience for our customers is always our goal, and we're so grateful you took the time to share yours. Thank you for choosing to support our small business. 🤍 Team JM
Report
Rachel B.
Jun 9, 2026
⭐️⭐️⭐️⭐️⭐️
Adorable, high quality pieces and the customer service is BEYOND. Makes all the difference. Love supporting small businesses too! 😊
Response from JamesmichelleJun 11, 2026
Hi Rachel, Thank you for taking the time to leave a review! We're thrilled to hear you're enjoying your pieces, and we're especially grateful that our customer care team helped make your experience a memorable one. Your support of our small business means so much to us. 🤍 Team JM
Report
Kerri P.
Jun 8, 2026
This level of service was so refreshing!
Honestly, this company’s customer service department is second to none! Fastest response time I’ve ever experienced on a missing package, which wasn’t even their fault. They not only amended the situation but put a rush on my necklace at no charge to me, communicating efficiently thru the entire process. Real company with real people answering, with real care. Doesn’t happen much these days so thanks for restoring my faith in humanity. 🙂
Response from JamesmichelleJun 11, 2026
Hi Kerri, Your review truly means the world to us. Thank you for recognizing the care our team puts into every customer experience—we're so grateful we could help and make a stressful situation a little easier. Thank you for supporting our small business and for taking the time to share such kind words. 🤍 Team JM
Report
Diane M.
Jun 8, 2026
Beautiful quality jewelry with fast…
Beautiful quality jewelry with fast shipping and the BEST Customer Service! I’m hooked on JM ❤️
Response from JamesmichelleJun 11, 2026
Hello Diane, Thank you so much for your Kind review! We're thrilled to hear you're loving your JM pieces and had a great experience with our team. We truly appreciate your support and are so happy to have you as part of the JM family. 🤍 Team JM
Report