Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle reviews

100 approved reviews, newest moderated first

Rebecca M.
Jun 30, 2026
Incredible customer service & product
Incredible customer service! I love supporting small business. I wear my boho hoops, bangle and cross necklace almost daily. Great in the pool and ocean and a shiny touch to my everyday wear.
Response from JamesmichelleJun 30, 2026
Hi Rebecca, Thank you for your wonderful review! We're so happy to hear you're loving your JM pieces and that they've become part of your everyday wear. Your support of our small business means the world to us. 🤍 Team JM
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Nancy J.
Jun 30, 2026
Exceptional customer service
Exceptional customer service! Beautiful pieces and was such an easy process! Highly recommend!!! Love the designs!
Response from JamesmichelleJun 30, 2026
Hi Nancy, Thank you so much for your wonderful review! We're thrilled to hear you love your JM pieces and that you had such a smooth experience with our team. Your recommendation means the world to our small business, and we can't wait to be a part of your jewelry collection again. 🤍 Team JM
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Susan H.
Jun 21, 2026
Tarnishing Turn your skin green JewleryJewlery being sold at high prices
Their jewlery tarnishes and made my skin turn green. They did refund all my money for all three pieces of jewlery. Sadly, I will never buy another piece of jewelry from them. It's disappointing because the styles are really nice. Too bad they can't make theses pieces so that the color doesn't dull and turn the skin green.
Response from JamesmichelleJun 24, 2026
Hi Susan, We are sorry to hear that your experience did not meet your expectations. At James Michelle, we stand behind our products and warranties, and we always want our customers to feel confident in their purchase. We understand your frustration and appreciate you taking the time to share your feedback. We understand that a refund was ultimately issued through PayPal, and we're glad a resolution was reached. We wish you all the best moving forward. 🤍 Team JM
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Lea H.
Jun 19, 2026
I am very impressed with my JM pieces
I am very impressed with my JM pieces. I absolutely love them for their design and quality. We had a slight issue with one of the pieces that I purchased for my daughter-in-law and JM was quick to respond and handled the situation respectfully, honorably, and kindly. I am very happy with my pieces and the customer service. I highly recommend JM jewelry and will be purchasing many more pieces..
Response from JamesmichelleJun 24, 2026
Hi Lea, Thank you for your thoughtful review! We're delighted to hear you're enjoying your JM pieces and that their design and quality have made such a positive impression. It means so much to know we could assist with your daughter-in-law's gift and provide an experience that reflected the care we strive to give every customer. We truly appreciate your support and look forward to being a part of your collection for years to come. 🤍 Team JM
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Esmeralda R.
Jun 16, 2026
My daughter bought me the chunkie cross…
My daughter bought me the chunkie cross for my birthday It came with razor like scratches she emailed them with pictures. Within hours got a response ,the very next day they sent a tracking number from ups to be on the lookout for my replacement Excellent Customer Service!I was kind of nervous at first with some negative reviews. All in all they were nothing but professional and helpful.I will definitely be ordering more of their beautiful pieces.
Response from JamesmichelleJun 18, 2026
Hi Esmeralda, Thank you for sharing your experience! We're so glad we had the opportunity to make things right and get a replacement on its way quickly. We truly appreciate your trust in our small business and are grateful for your kind words about both our jewelry and customer care team. 🤍 Team JM
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Peggy M.
Jun 16, 2026
Great jewelry
Great jewelry! I had an issue with the clasp on a necklace and they immediately addressed the issue and sent a warranty replacement. I would definitely purchase from this business again!
Response from JamesmichelleJun 18, 2026
Hi Peggy, Thank you for your kind review! We're so glad we could quickly assist with your necklace and get a replacement on its way. We truly appreciate your support and are honored to be a part of your jewelry collection. 🤍 Team JM
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Rebecca D.
Jun 15, 2026
My experience with Jamesmichelle has…
My experience with Jamesmichelle has been excellent! I love the customer service team for there timely response, ongoing support & continuing understanding:) The design & quality of their pieces are fabulous ❤️
Response from JamesmichelleJun 16, 2026
Hi Rebecca, Thank you for your thoughtful review! We're so happy to hear you've had such a positive experience with both our jewelry and our customer care team. Your support means so much to us, and we're grateful to be a part of your jewelry collection. 🤍 Team JM
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KAEcustomer
Jun 15, 2026
Hoops
I ordered a pair of hoop earrings (the perfect hoop) and when I went to wear them for the first time, the post part of the earring would not stay closed. I emailed James Michelle and someone responded PROMPTLY ! (On a Friday evening, no less!) They handled my situation and had another pair of earrings in the mail, within 2 days ! Their customer service is top notch!! I have ordered from James Michelle several times and I will continue to do so......and tell everyone about their excellent customer service when they compliment my jewelry!!
Response from JamesmichelleJun 16, 2026
Hi KAE, Thank you for taking the time to share your experience! We're so glad we could quickly get a new pair of hoops on their way to you, and it means so much to hear you'll continue shopping with us and recommending JM to others. Support like yours is truly appreciated. 🤍 Team JM
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