lil Q.
Pretty ridiculous
Pretty ridiculous. I understand complications due to covid, but it takes them 2 days to respond to emails. It was 10 days and I had not received my order which is fine... only if when I emailed they responded. At that point, I asked if I could cancel my order. Then they ask" would you like 30% off" then when I say no I want my money back, they start to ship. Waste of money. They still haven't come. 100 Canadian dollars down the drain
Response from Jade BlackMay 8, 2020
Hey, Our sincerest apologies for the delays. If your order was shipped despite being cancelled, please email us at [email protected] and we will work to get that resolved ASAP. I understand your frustration and therefore would like to provider more transparency into why there have been delays. Due to COVID-19, we're experiencing three big problems: 1. Increase in traffic + customer inquires - given that people are home more now, we have seen an increase in traffic, orders and customer inquires. 2. Shortage in staff - due to COVID-19 we have had to work remotely for the better part of the month and under-staff our warehouse to the follow local state guidelines. 3. Delays in shipping via our carriers (USPS and Fedex) - all shipping carriers that we work with are experiencing delays as a result of CVOID 19 as well, therefore package that on average takes 3 days to deliver normally now might take over 10. These three things combined have resulted in us having do more with less with an understandably undesirable shipping service. We're trying our best to get orders out to our customers as soon as possible. Please bear with us as this is not the norm, and things will slowly start to return to normal. Best,




