Dave L.
Pretty good glasses but I felt they are…
Pretty good glasses but I felt they are a bit lightweight and laking the heft I expected, which made them feel a bit cheapy. That would have been okay, except two weeks after I received my order, I also received a demand from Fed Ex of €35 for customs.This is almost the same cost of a pair of glasses - so even though the budget price for the glasses was okay for what I receoved, I've now ended up paying almost twice the price. I feel this was something that would have put me off buying the glasses in the first place, had I known.
Response from Jade BlackMay 8, 2020
Hey Dave, Our sincerest apologies for the incoveniene. The customs fee is nothing we can take away as it is put in place by the country the product is shipped to :/ 100% of that fee goes to the country and Fedex simply collects it. We will take this feedback into consideration and look at improving how we communicate that fee to our customers. If you have any other questions or concerns about our product/service, please feel free to email us at [email protected] and we will get back to you ASAP. Best,