Jade BlackReviews of jadeblack.co

Great glasses design and affordable! My friend saw mine and wanted to get a few pairs of his own. I would definitely recommend.

I usually never leave reviews, but when a brand provides quality product combined with a reasonable price, I had to. I have a couple of their glasses and they’re all great. The Generals are my favorite, since I always get so many compliments on them :) Initially I deff thought the price was too good to be true, but trust me, these are the best pair of sunglasses I’ve owned. I will never turn to another brand now. Plus, their customer service is incredible! Was very responsive and quick to resolve an issue I had. Definitely recommend!!

The undeniable quality of these sunglasses is completely nullified and overshadowed by willfully neglectful and seriously poor customer service. Company basics are missing. Things that aren't hard (even in a pandemic) like operational structure are missing.I am experiencing SO MUCH frustration right now due to neglect from Jade Black. I ordered the Starks sunglasses which were too big for me, but I was like "WOW! The quality and craftsmanship is unreal!" so I set up a return for in store credit (I was in love with the way these things are made) and encountered my first issue: the return email was a company template that hadn't been filled out- hence their return address looked like this: [RETURN ADDRESS TITLE] [RETURN ADDRESS LINE 2] [RETURN ADDRESS LINE 3] [RETURN ADDRESS LINE 4] So I received return instructions and no return address. Most companies don't want you to use the address that it shipped from because returns for most online retailers are taken in a different place than where they ship from. So no returns address to send my return in my return instruction email. To make things worse, I was so confident that Jade Black were my new favorite sunglasses, I ordered ANOTHER pair because I have a trip coming up. To make sure that I received them before my trip, I paid for expedited shipping. The next day I received tracking which stated it would be updated within 24 hours to see movement. After 48 hours and no update, I was a little concerned and sent an email but only received an automated response providing me with basic order information that I already had and 100% did not address my initial concern. I replied back to that email 2 days ago with my plea for assistance and here we are 2 days later, nobody got back to me to see what could be done, still NO movement on tracking (it looks like it could have been issued 10 minutes ago) and my glasses were supposed to have arrived today because of the expedited shipping I paid for and nothing. No assistance, no glasses from my trip and now, if they ever actually send me the glasses that I ordered, I won't be here to receive them and packages have been taken from off of my doorstep before. And to top it all off, I can't even submit a new request for help because all of a sudden, Jade Black wants to completely shut down their website in anticipation of a new product line drop that's happening in 6 days. You can keep that new product line Jade Black, I JUST WASTED $100.00 and have zero to show for it. SMH.

Bought commanders in prism and sunglasses and love them both. The fit and feel is great.They shipped the day after I ordered and the fact that they took 10 days to get from New York to New Zealand was pretty incredible. The blue light blocking lenses means in 2 months I've barely had a day of tiredness which for me has never happened before. Probably one of the best purchases I've ever made.

She was courteous, friendly, and a great help.

Great stuff! Also timely replies from customer services and solving my problem

Not much to say. Probably one of the best pair of sunglasses I've ever had. Great quality. The sunglasses I bought had a good weight to them, so they feel sturdy. Sits well on my face. Will definently be back for another pair.

Pretty good glasses but I felt they are a bit lightweight and laking the heft I expected, which made them feel a bit cheapy. That would have been okay, except two weeks after I received my order, I also received a demand from Fed Ex of €35 for customs.This is almost the same cost of a pair of glasses - so even though the budget price for the glasses was okay for what I receoved, I've now ended up paying almost twice the price. I feel this was something that would have put me off buying the glasses in the first place, had I known.