Jade BlackReviews of jadeblack.co

I love jade black but customer service are on the slow side. I emailed them over 11 days and no respond. I order 3 pairs and one is missing !!!

Absolutely terrible company and experience. Ordered once, glasses broke. Ordered another time and they didn’t ship after a month and then got refunded. Don’t waste your money on this terrible company with false promises. The reviews prove this as a fact. When a company has almost 50% bad reviews dont waste your time.

I still have yet to receive my order, i got the shipping information and the invoice number but my order is still not here!, i orderd a pair of glasses on june 23 and we are now on july 9th and i still have not received my order, I tried emailing customer service but I haven’t received a email, i am very disappointed, ive been waiting for multiple weeks now😔

Where is my order? I ordered sunglasses on 22-06 and haven’t received any shipping information. When queried I was told it will be sent as fedex priority and was given 15% off my next purchase.but still no news on shipping. I have emailed them again but no answer to my email . Never experienced this before with any other companies. Very disappointing!!!!!

CRAPPY CUSTOMER SERVICE.. Like this is my first time buying your product and i can say it won't be happening AGAIN and won't be encouraging anyone i know to shop with your brand. Your customer service is nonexistent, so that is my review and please get someone to get back to me with either a refund or i may have to call my bank to do a rollback transaction. thanks

Completely disappointed in Jade Black, on June 22 I made an order and my invoice came to the email but I never received a shipping confirmation, I have tried to contact your email a thousand times but I don't get any answer yet, the last time they answered me they told me that they would send me more information about my order on Monday and we are already Friday and I don't receive an answer about what happened.

Waited a whole week to get glasses and when I finally got them they were the wrong pairs. It’s been 6 days since I got them I’ve emailed customer service already plenty of times and I haven’t heard from them .

Was really looking forward to trying out the prescription glasses since there was so much hype online. I ordered 2 pair for a very special occasion that was coming up but instead I get my order cancelled for something that went wrong on their end. They told me that I’ll just have to wait for their next drop. I am very disappointed at their customer service and overall how they have for the whole situation. I will not be ordering again and do not recommend them to anyone.