jacuzzibathremodel.comReviews of jacuzzibathremodel.com

I think I dodged a bullet been waiting for a scheduled appointment for an Estimate, for 2:00 PM today and they just cancelled no one in my area was the excuse. Well-being a retired contractor one hour notice to cancel is unacceptable. I have decided to get an estimate from someone else, more reliable.

Hi, back in October 2025, I reached out to Jacuzzi Bath Remodel about 2 bathroom remodels. An agent from Dreamstyle Renovo Home Partners was sent to our house from Jacuzzi. The financing was done through their associate company, Greensky. After being approved, our construction date was set for the Jan 4th 2026. We were informed that Dreamstyle was no longer in business without warning, leaving everyone doing business with them hanging. Greensky refuses to take our loan of $14163 off our credit report. No work was ever done on our house. Terrible company and terrible experience.

Took 90 minutes of our time, to hit us with an 18K estimate!!! Also highly discouraged us from using small contractors. We used a small contractor, and got what we wanted for 4$!!!! This place is the biggest ripoff, DON’T FALL FOR THEIR COMMERCIALS AND SALES PITCH.

I got a contract for to walking showers to be priced around 15,000 dollars. The installation was done in a day although the city had not given the permit to start the remodel. Now a week later, the one bathroom that was done is leaking from the wall and the bottom base. They are using cheap product to make it look like granite and plastered in silicone. They’ve yet to show up to do the second bathroom and I don’t think am gonna let them finish the job. I don’t understand why would Costco would partner with this company when they are a scam. Very poor quality work and product.

We are extremely disappointed with our experience with Jacuzzi. Our new bath was installed on February 24–25, and although the installation was completed in two days, the workmanship and follow‑up service have been unacceptable. Right after installation, we found two major issues: • Very low hot water flow — the previous tub had normal pressure, and the sink next to it still does. • Crooked drain installation — a clear quality problem. The installers acknowledged both issues, yet getting anyone to fix them has been nearly impossible. After multiple calls, a plumber was scheduled for March 1, but he never showed up. When we called again on March 24, we were given vague promises with no real action. We are still left with a defective, brand‑new tub. For the price and the reputation of Jacuzzi, this lack of accountability is shocking. At this point, we cannot recommend their installation services.

The installers were very professional showed up on time and covered everything so no dust or damage cleaned up afterwards job look 1 day like they said job came out perfect the salesman David explained everything I'd recommend and use them anytime

It's been 90 days, and counting, since JBRS "finished" their initial work on two bath remodels. OSB was not run floor to ceiling as promised; walls were left out of plum resulting in non-aligned grout lines; 1/2" PEK tubing and connectors were used which lowered my water pressure; an oversized hole was cut into the subfloor under the shower pan to save time in configuring the drain pipe, but it was never filled back in leaving the pan unsupported; now there is a noticeable flex in the floor which will fail at some point; I was ghosted for weeks by the Seattle operation, but made some progress with the Sr. Customer Care mgr. in Atlanta, GA.; that progress was halted by JBRS Sr. legal Counsel in Chino, CA.; JBRS will not put any of the agreed to corrections in writing and refuses to give any reason for such an absurd position; I have withheld final payment until resolved, but my distrust and dilemma continues. P.S I originally wanted a shower door, but JBRS said that they didn't sell or install them. March's 2026 sales promotion includes free fixtures including a free shower door! Unbelievable!

Had an appointment which was cancelled by the company on an hour before the representative was due to arrive. The appointment was rescheduled and after the representative was 30 minutes late for the appointment we called to see what was holding the representative up and we were told he would be at our house in about 15 minutes. After waiting another 45 minutes we called to cancel the appointment. We were given no reason for the delays and no company representative called to apologize or try to rectify the situation. Why would we use a company that can’t even make it to a scheduled appointment or give common courtesy to call when delayed. If that is the quality of their service I wouldn’t want to see the quality of their actual installation.