jacuzzibathremodel.comReviews of jacuzzibathremodel.com

Install took 2 days and then wasn't correct. Tub didn't lay flat and walls cracked due to inferior glue. Took a month for someone to come out and look at issue. Almost 2 months later. Service comes out and says you have an issue with tub not bring properly installed. Another wait begins, finally after 3 plus months, the issues has been resolved. I hope! We will not use Jacuzzi for our 2nd bath remodel. We asked for compensation and Jacuzzi is not very responsive. Extremely disappointed in Jacuzzi. Jacuzzi now says no compensation for bad install and 3 month delay in redoing mistakes. Very very disappointed when was told there would be some sort of compensation and no explanation why! Buyer beware

( upgraded to 2 stars since installers were on time and finished in the one day. ) Ordered new bathtub with shower surround. I made it very clear to salesman that WE wanted to control water pressure and temperature. No trickling water. Also wanted non slip tub bottom. Salesman guaranteed both. Well..... before even using shampoo or soap, the tub bottom was more slippery than previous tub and i almost fell immediately. The faucet is one of those dumb ones that turns on as you control temp. "Off" is at the 6:00 position and it only goes to 2:00. Apparently it is"preset" to what JACUZZI feels you should have temperature. Water comes out the strongest at 3:00 which isn't warm enough, and pressure decreases in either direction. I called for service, thinking it was defective, but it is not. Jacuzzi puts limits on their faucets. (So in other words, jacuzzi determines pressure and temp.) I also called about slippery floor, and Michele told me "It's not non slip. It's slip resistant. You can go to Walmart and buy a non slip mat." I called plumber to see if he can easily put in new fixture. He cannot without getting into the wall. He said jacuzzi fixtures are garbage. I guess why they are"free" with promotions. Deceptive sales, poor customer service, awful fixtures. Go with a different company. Unfortunately, i only read Google reviews. I wish I had known about TrustPilot.

Me and my wife took a half day off work for an appointment for a consultation. Jacuzzi Bath representative did not show up or called. When I called them they said they would call me back to reschedule. No calls no apologies. Unprofessional to say the least. No sure why Costco is associated with this company???

Jacuzzi Bath Remodel is the worst company I have ever dealt with. I have serious concerns about why Costco has a partnership with such a company. They quoted $22,000 for a simple walk-in shower, which is absolutely ridiculous. At that price, someone could buy a new car. Customer service informed me the appointment would last 1½ hours, but they wasted my time for 3½ hours, which is highly unacceptable. I would strongly advise against calling Jacuzzi Bath Remodel for any bathroom remodeling services.

Through Costco, I contracted Dreamstyle Remodeling to complete my “1 day” Jaccuzzi shower installation here in San Diego. After day 5 of install, Dreamstyle notified Costco that they were bankrupt. They did come back a 6th day to attempt job completion. After that, Costco informed me that I would have to arrange for final permit inspection. Additionally, I was informed that any warranty issues may or may not be honored. To date, they have not been able to provide me a copy of my contract. I hope nothing goes wrong, or I’m up the creek.

The manufacturer uses something on their products such as the bath tub that will cause it to stain after use. Such as essential oils, bath soaps, shower curtains which their warranty does not specify and they will not help the customer to try and rectify the problem that has occurred less than a year time. They only offer the customer to purchase another high cost product to rectify the problem after the customer has already spent an exuberant amount of money for their product. Their warranty is unrealalistic for a product that the consumer uses everyday and has spent a lot of money. They do not care about customer satisfaction..

I called, made an appointment for the estimate and they never showed up or called. Terrible. I am actually glad that happened at the beginning of the process because, in reading the reviews, it sounds like it would have gone even further down hill from there. Good luck!

Scammers overpriced and false advertisement