jacuzzibathremodel.comReviews of jacuzzibathremodel.com

No communication and difficult to contact anyone. They don't respond to voice messages and not to emails. The work ended 7 months ago, yes 7 months ago and no final inspection scheduled. If you hire this company, hire an attorney also.

I will never get this service, and this is a reason why. They interrupt my lifetime movie more than they should.How would they feel if they went to a movie Theater, and it was constant commercials or how would they feel sitting in their living room after working all day and their commercial constantly came on during the two hour movie.How would they feel if they were in a movie Theater, snd someone kept kicking their chair, or talking.This is exactly how it feels. It's extremely frustrating. I as well as so many of my friends, decided that we will never buy from these companies that annoy us, just for us to watch a movie. It's gotten to the point that I could recite this commercial. Geez!

I reached out to Costco in hopes of going with Jacuzzi for my bathroom remodel. A very nice gentleman came out, gave his VERY LONG used-car-salesman style presentation, and the pricing was simply out of my budget for a home I’m renting out. He assured me that he was giving me the absolute BEST price he could offer and that, unlike other companies, I would not have the typical “I talked to my manager and we can lower the price” conversation after the fact. Today I got a call from Jacuzzi wanting to hear how the consultation had gone. I was honest and said that it had gone well, but that it was simply out of my budget for now. They then proceeded to try to get me to meet again with a “senior design manager”, assuring me that they could lower the price. I said I wasn’t interested. They then told me senior managers would be in my area the next day….I said I wasn’t interested. They then started giving me times I could meet with senior managers… I said I wasn’t interested. They offered a fourth time…I again said I wasn’t interested and just hung up. I have never had such an unprofessional PUSHY conversation with a company in my life. Learn to accept “no” as an answer.

This is one of the worst companies we've ever had to deal with. Quick to do a sale but installer is crap. 4 months and they are still trying to get it right. Customer service socks, you will have to threaten legal action just to get someone to call back. If we could get out of doing it with this company we would have. Go the local route for your walk in shower, don't trust Jacuzzi or their installers.

15k for a basic shower replacement they must think people are stupid

Salesperson lied to us and know one ever followed up. We had to get the installation scheduled they are a fraud

!!! PREDATORS !!! Jacuzzi of Portland stole $3000 from my elderly friend. My friend Evelyn saw a Jacuzzi of Portland bathroom remodel commercial on TV and decided to call them. A salesperson came to her home and presented a hard sale to replace a walk-in tub in her new home. She was not presented with an estimate, only numbers scribbled on a piece of paper. She was originally quoted $25,000 to remove the tub and replace it with a shower. She “negotiated" the price down to $20,000 and wrote them a check for $10,000! Again, she is elderly, doesn't use technology at all, no cell phone, no computer, no email. She doesn't remember signing anything and was not given a contract. She doesn't even know the name of the salesperson. Luckily, her next door neighbor heard about it and started asking questions. Once he figured out what happened, he suggested she cancel because he knew she had been the victim of an unscrupulous company. When she called to cancel, Jacuzzi informed her there was a cancellation fee and would keep $3000 of her money. Of course, after hearing this, she was distraught, upset, and didn't understand why. She was told it was all in the contract she signed. It turns out, she signed an electronic contract but didn't understand what she did. She definitely wasn't given the chance to read it. She asked to have a copy of the contract sent to her, but they refused. She has since moved forward with the bathroom remodel with a reputable company. For the same price, she is having the tub replaced with a shower, her old small standing shower removed, new heated flooring installed, a new safer, taller toilet installed, a new vanity and sink installed, and hardwood flooring installed in the attached walk-in closet. Do yourself a favor and stay away from Jacuzzi of Portland!

Way overpriced! They wanted 18k to replace my tub and shower enclosure, I am a licensed general contractor and can do it for 10% of that. I gave them false trust as it was through Costco, they need to find who's doing thier pricing and slap the Crack pipe out of thier hand