jacuzzibathremodel.comReviews of jacuzzibathremodel.com

No such thing as free lifetime warranty no waiving of the installation cost still think it cost more than it should have false advertisement from jacuzzi

The job was done in two days, which was fine and there was a little more work than normal. No problem there final product a little bit on the pricey side. Definitely have to wash it and keep it clean. My issue was the floor of the shower was separating from the concrete. It’s an irregular shape maybe a third of a flooring separated from the concrete. I contact Jacuzzi. They referred me out to somebody who took two months to get a hold of me who felt it was not an issue. Perhaps not seems to be structurally. OK I don’t think it’s leaking, but I just expected better from the job and from the follow up.

First of all, I think they should have the customer sit in the tub and see where they want the bars. Ours are very inconvenient. They can't move them or we would have holes in the wall. Second, we have had trim pieces fall off. Also they took our alarm peice off and drilled it to the wall. Before it was on the window, we didn't need more drilling in to the wall. Installer did a good job except for working with us on the bars. It's very expensive so you expect excellent service and equipment. Also the front panel is loose but the guy said nothing he can do about that either.

Terrible Customer Service I have attempted to get a service/repair on a Jacuzzi shower head assembly for 2 months. I get nothing but promises of callbacks, delayed parts ordered, and rude sales techs. Waiting 3-4 weeks for a part to come in is ridiculous. I explained four times to four different people that I need a replacement for a diverter button on the main shower assembly, and do not need the diverter button on the handheld shower attachment. Yet they keep telling me that a new handheld shower head has been ordered. This is the 4th problem that I have encountered since the install 3 years ago, and I get the same run around every time. Jacuzzi is NOT reliable. Update: 4/11/2025 Sophia (Jacuzzi) called me and set up an appointment for next week. She said the parts came in early. 4/14/2025 Lyle (w/Jacuzzi) showed up today and replaced the shower spa assembly in our shower. He was early for his appointment (good) and was done in a very short time. This is my first positive review of Jacuzzi and it feels good. Thank you.

installers were nice but the cost is high for the work for a job like this. they charge for labor as per the workers.

Jacuzzi customer service is horrible. I spent $45,000 in cash to remodel two bathrooms over a year ago. They never installed the towel rack on the door! I spoke to four people about the problem and deficiency in the last year – two of them 3 times. All I get is promises and a run around. Never a call back. Finally, they tell me today they will not install one! They say they give a lifetime warranty. Imagine if I have a new defect or problem what misery it will be getting a repair. I will not do business with them again and will NOT recommend their products. Jeff S. Orlando FL

I like the commercials appearance and the spokeswoman but her acting is so awful! Lol

The giRL, in the commERCIAL, has gOT, to stop talking like that. sHE mAKES, me nOT, want to call your company. everyONE, hERE, iN tucSON, can't stand her.