Ivy RxReviews of ivyrx.com

//Update 7/23// Order arrived to my house. There was one melted icepack in the shipment box but it had been melted for long enough that the package was no longer chilled. The medication did have a heat exposure indicator on it that is supposed to show if it had been exposed to temperatures over 95 degrees - my shipment didn't show any excess heat exposure (but I am not sure how accurate it is). There were supplies shipped with the medication, but there were no instructions. //Edit 7/21// Was notified that my order finally shipped (its been over a month). However, Customer Service promised overnight delivery due to the absolute DUMPSTER FIRE this experience has been....and yet again, another fail - wasn't shipped overnight. So take it for what it's worth, I was approved and CHARGED on 19 June and over a month later, my order just shipped. My order sat in a 'fulfilled status' for a week until it was finally shipped and that whole time the company didn't really know what was going on. They had poor communication/(not sure if they had any communication) with UPS and overall, seemed dazed and confused about where my order was or it's status. On a positive note - I was refunded a months cost plus $100 for the poor service. IvyRX acknowledged the horrible service - but struggled to correct the wrong. In a saturated market where customers have many other options, I would avoid Ivy RX. At this point, I've waited so long, I just had to hang on and see how this played out. //edit 14 July 2025// still nothing….no updates or movement. The extended wait times are completely unsatisfactory! My order was placed on 20 June and still nothing. My prescription has been sent to 3 different pharmacies and every time I follow up I’m told the same canned line. Come on!!! This is not professional or acceptable on any level and greatly diminishes the credibility of this company. Sounds like others are having the same experience. They better get it together! My patience and understanding are gone at this point…

Heat diminishes the efficacy of the medication. My order was prepared for shipment and then sat until the ice packs turned into warm water. I reported the issue and received no reply. When it arrived the medication was actually hot and the effects didn’t last the week between doses. My next order was prepared 8 days ago and still hasn’t shipped. EDIT: Two weeks. That’s how long my next vial has been sitting on a shelf, getting too warm waiting for shipment. Even if I do receive it in time for my next dose, there’s no telling if it will be effective. DO NOT WASTE YOUR MONEY!

I had to update my prescription and Alvin was very helpful and walked me through the update process and also the refund process to reflect the change very successfully. Really appreciate the quick turn around and consistent and clear communication.

Going on a month since I placed my order and was approved and prescribed Tirzepatide by their doctor. I have yet to even get the medication. It has been sent to three different pharmacies with them claiming it's to try to get the order out in a manageable time. I'm fed the same line over and over again. I'm about ready to just cancel the whole thing and make a complaint to the BBB. I was more than willing to wait longer than normal, but now I'm starting to wonder if they're nothing but a scam.

Great service truly happy with everyone on the team

’m very disappointed with my experience. I canceled my subscription for this month because I was going to be away, but I was still charged and the product was shipped anyway. Since the product requires refrigeration, it is now sitting on my doorstep spoiling. I made sure to cancel in advance and even double-checked, so this should not have happened. I also attempted to contact customer service and received no response. This lack of communication and follow-through is extremely frustrating and has left me questioning whether I can continue trusting this company

Have had only wonderful experiences with this product so far

Mark was fast at replying