Ivy RxReviews of ivyrx.com

Response from Ivy RxOct 20, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by having to repeat your concerns and explain the same situation to different team members. We understand how important it is for communication between our support teams to feel seamless and coordinated. You should not have to repeatedly start over when seeking assistance, and we appreciate you bringing this experience to our attention. We are continuously working to improve how conversations and case details are documented and shared so our team can provide more consistent and efficient support. A member of our team will be reaching out directly to review your concerns and help ensure any unresolved issues are properly addressed. Thank you for your patience and for giving us the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxOct 12, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay and frustration you experienced with your order. We understand how concerning it is to feel that your order may have been overlooked and that you had to reach out to get an update. We appreciate you taking the time to bring this to our attention. We would like the opportunity to review your order and the circumstances surrounding the delay to better understand what happened. A member of our team will be reaching out directly to assist you and provide an update. Thank you for your patience and for giving us the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxSep 14, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern you experienced regarding your medication shipments arriving warm and the impact this had on your confidence in your treatment. We understand how important it is to feel reassured about the quality and handling of your medication, and we appreciate you sharing your experience. We take concerns regarding shipping conditions, medication handling, and treatment outcomes seriously. We would appreciate the opportunity to review your shipment details and previous communications to better understand what happened and address your concerns. A member of our team will be reaching out directly to assist you and provide further support. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with Ivy Rx.

Response from Ivy RxAug 10, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding communication, prescription management, and the overall support you received. We want to clarify that we do have phone support available at 866-464-8979 in addition to our chat and email support channels. Our team is always available to assist with questions and concerns regarding your treatment and account. We appreciate you bringing these concerns to our attention, and we would like the opportunity to review your experience further. Someone from our team will be reaching out to you shortly to assist and address your concerns. Thank you for giving us the opportunity to help improve your experience.

Response from Ivy RxJul 14, 2026

Thank you for sharing your feedback. We’re sorry to hear that you did not receive the complete medication shipment you were expecting. We understand how important it is to receive your full order as planned, and we would like the opportunity to look into this further. Someone from our team will be reaching out to you shortly to review your order details and assist with resolving your concern. Thank you for bringing this to our attention. We appreciate the opportunity to help.

Response from Ivy RxJul 6, 2026

Thank you for sharing your feedback, and we’re sorry to hear that you haven’t experienced the results you were hoping for. We understand how discouraging it can feel when progress is not immediately noticeable, especially when you are also dealing with ongoing symptoms such as low energy and constipation. Response to treatment can vary from person to person and often takes time along with consistent use to see more noticeable changes. We truly appreciate you bringing this to our attention, and your feedback has been shared with our team for review. Someone from our team will be reaching out to you shortly to further assist and review your treatment and concerns in detail.

Response from Ivy RxJun 19, 2026

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with the double charges and missing package. We completely understand how frustrating this must have been, especially when expectations are not met. At Ivy Rx, we genuinely care about our patients and deeply value all feedback, as it helps us improve our service and patient experience. Your concerns are important to us, and we want to make sure this is properly addressed. Our support team will be reaching out to you directly to review your account, clarify what happened, and work toward a proper resolution for you. We appreciate your patience while we take care of this.

Response from Ivy RxJun 11, 2026

We’re sorry to hear about the confusion with your prescription dosage. At Ivy Rx, we take Safety, Transparency, and Understanding very seriously, especially for patients familiar with their treatment plan. We understand how frustrating it is to receive the wrong dose and have to wait to get the correct one. Our team will review your account and ensure the proper dosage is sent to you as quickly as possible.