Better Products With Science - Ivana Designs LLC is a San Francisco medical textiles company. Based on an early initiative to design an alternative sleep solutions, the company has grown into an accomplished international sleep and health awareness brand. Ivana Designs, today offers a full Alpha line of weighted blanket, pure silver sheets, ultra comfortable pillows, zero odor socks, towels and other products made with self-cleaning tech.From the headquarters in Silicon Valley, California, Ivana Designs develops new additions to the expanding collection and manages the Worldwide distribution. Inspired by both science and alternative medicine, Ivana Designs merge scientifically proven methods with innovative technologies to create understated and considered medical solutions made to last.
Ivana Designs (ivanadesigns.com) has 65 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
ivanadesigns.com
Website
ivanadesigns.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They don't deliver on time and charge outrageous amounts for shipping when they finally deliver
Response from Ivana DesignsSep 4, 2025
Hi Brian,
Thank you for your feedback. We want to clarify that all of our online store orders are shipped within 1–3 business days, with most orders going out within 24 hours.
For crowdfunding campaigns, the timeline is a bit different. Backers are supporting a product before it’s fully manufactured, which means production and fulfillment take additional time (estimated times and any delays updates are transparent). That said, we have completed shipping all products to date and have been successfully running crowdfunding projects for over a decade.
We’ve requested additional information from you through this platform, such as email or order number, so we can verify your claim and assist you, but we haven’t received a response yet. You’re also welcome to reach out directly to us at [email protected], and we’ll make sure to prioritize your case.
We truly appreciate your patience and support, and we hope you get to experience the product and see the care we put into it.
Love,
The Ivana Designs Team ❤️
MG
Mario G.
Purchased over $469 of product and…
Purchased over $469 of product and never received either the shipping confirmation nor evidently the product in over a year. They never responded to e-mails sent through their webpage, LinkedIn, KickStarter, etc. Total scam.
UPDATE: After some weeks of me posting here, I was contacted and finally (over a year later) I got the product. I am updating the stars to 3 because I did like the products and once they contacted me they were responsive.
Response from Ivana DesignsSep 4, 2025
Hi Mario,
We’re very sorry to hear about your experience. If your crowdfunding survey is completed, we are confident your order has been shipped. All of our online store orders are shipped within 1–3 business days.
We’ve tried to reach out through this platform for additional information such as your order number or email so we can verify your claim and assist you, but haven’t received a response yet. Without these details, it’s difficult for us to even confirm your order status. It’s also unfair to label us a “scam” when we haven’t been given the information needed to properly assist.
Please feel free to reach out to us through this platform or directly at [email protected]. Once we have your details, we’ll prioritize your case and make sure everything is resolved. We are looking forward for you to experience the quality of our products.
Love,
The Ivana Designs Team
BR
Bruce
Ivana designs dragged out their product…
Ivana designs dragged out their product and did not admit challengings for their kickstarter is taking longer than they thought for a simple pillow even though they ran many kickstarters in the past. People prepaid for shipping and they decide since project took too long to charge customer again for shipping AND pay for their 3rd party vendor to handle orders. Still waiting for my add-on orders and customer service keeps assuring me after six months they are working on it while they are running another kickstarter. Please do not give this company money if they are going to treat old customers this way.
Update: 8/15/2025
Finally got my leg pillow after asking for it for six months or so. I lost track of all the employees who kept quitting at the company and stopped responding.
I ordered from Ivana Designs three times prior but I am sorry they messed this up and ignored us and focused on new projects instead. Not keeping us updated, charging shipping and handling after we pre-paid for shipping, and ignoring add-ons for six more months is uncalled for. Sorry, you lost an otherwise lifelong customer with your greed.
Response from Ivana DesignsMar 5, 2026
Hi Bruce,
Thank you for taking the time to share your feedback. We’re truly sorry that your experience with the 3D Pillow project left you feeling frustrated. That campaign did face several unexpected challenges during production and fulfillment, and we understand how disappointing the delays and communication gaps must have been.
We also want to sincerely thank you for supporting Ivana Designs across multiple projects prior to that one. Long-time customers like you are incredibly important to us, and it’s never our intention for anyone to feel ignored or taken for granted.
Since your last update mentioned that you eventually received your 3D pillow, we wanted to check in and see how the product has been performing for you since then. If there is anything that still needs attention or if there is anything we can do to improve your experience, we would truly appreciate the opportunity to help.
Please feel free to contact us directly at [email protected] so we can review your account and assist you personally. Our goal is always to make sure our customers are happy with their products and experience, and we hope we can earn back your confidence. If we’re able to resolve things in a way that leaves you satisfied, we would be grateful if you would consider updating your review and star rating to reflect your experience.
Lots of love,
The Ivana Designs Team ❤️
RO
Roy
SCAMMERS!
SCAM
Backer # 260 in Kickstarter.
As previous review this company promised a guaranteed delivery in November 2024 on their campaign.
Now January 9th 2025 and still no update if they are going to deliver. Charged exorbitant shipping fee due to Christmas holiday. Strangely, shipping fee didn’t come down now it’s past the holiday rush.
Good thing I have contacted my credit card and reported them in time.
Never again!
Response from Ivana DesignsAug 30, 2025
Hi Roy,
Thank you for sharing your feedback. Your dispute was filed on January 4th and a full refund was issued to you. Because of this, no product was shipped to you. Please note that crowdfunding pledges are not traditional online store purchases with guaranteed 1–2 day shipping. When pledging on Kickstarter, backers agree to support a creative project in development, with the understanding that timelines may shift and fulfillment is dependent on the production process. This is outlined clearly in Kickstarter’s Terms of Use, which emphasize that pledges are a way to support creators in bringing projects to life, not a guaranteed retail transaction.
That said, the Infinity Sponge has actually been one of our fastest projects to fulfill. We began shipping in November 2024 as promised, and kept backers updated with multiple shipping posts on November 21, November 30, December 8, and January 9. You can view all updates here:
👉 https://www.kickstarter.com/projects/ivanadesigns/infinity-sponge-zero-odor-anti-cut-and-heat-resistant/posts
We understand you felt frustrated with shipping fees. Please note that these fees were calculated based on package weight, dimensions, and international carrier rates. For most shipping carriers temporary price increases go into effect October 5 and remain in place through January 18. Backers also had the option to provide their own carrier if preferred.
We truly wish you had experienced the Infinity Sponge yourself, as thousands of backers have already received their products and shared very positive feedback. Our team has successfully fulfilled over 30+ crowdfunding campaigns, serving more than 40,000 backers worldwide, and we remain committed to delivering high-quality products with transparency and care.
We respect your decision to withdraw from the project, but we kindly ask that false claims (such as “no delivery” or “no updates”) be reconsidered, as the record of updates and fulfillment is clear.
Love,
The Ivana Designs Team ❤️
RO
Ronny
this is a scam company
this is a scam company, do not buy from them. Backed them on Kickstarter, they charge $30 for shipping a sponge and then ghost you.
_edit:_ their campaign surely said shipping is not included. But they did not include any information how large shipping will be. Both is very unprofessional.
Then shipping is as much as the product - a small sponge, not yet considering, that also customs and VAT is added. For less than $30 shipping I got full grown backpacks shipped to me. They do argue _I_ could provide them with better shipping, but a refund? Not possible! The processing has happened and there is nothing they can do! 5 E-Mails back and forth, that border AI generated content because most of them are about how great their products are instead of trying to help.
Then dead silence mid of conversation. Reported to KIckstarter (January 8, after 3 weeks of dead silence). Wrote this entry here (January 9). Suddenly on January 10 a refund _is_ possible.
So, this score here was necessary and is important for others to know and will stay. Also with just one star and I still think without this I would have stayed ghosted and lost my money, which I would consider trying to scam people and try to get through with that.
This is even more the case when after over half a year I get notified my evaluation here needs more details and is otherwise considered as not having happened and being retracted. At the same time the answer here mainly talks about how awesome the company is and not addressing issues. This was also the case for all interactions.
Sure in general I have not yet found a solution for a more sustainable sponge. But I would never recommend to use this company.
Response from Ivana DesignsAug 28, 2025
Dear Ronny,
We take your concerns seriously and would like to respectfully clarify some key points. Per your request with our support team, your pledge refund was fully processed on January 10th 2025, which means your order has not been shipped. You have been notified at that time, however if you would like confirmation of this refund, please feel free to contact us directly at [email protected].
As stated clearly during our campaign (in description of each reward), shipping is not included in pledge amounts and is charged separately at the time of fulfillment, based on delivery location, weight, and current carrier rates. In your case, the rate reflected the shipment of three sponges, not a single item. We also allow backers to use their own shipping solutions if they find a lower rate, as part of our commitment to fairness and transparency.
Referring to us as a “scam” is inaccurate. Our company has successfully fulfilled multiple crowdfunding projects, maintained consistent communication, and gone above and beyond to support backers throughout the process. We kindly ask that you consider withdrawing this false claim, as it does not reflect the facts of your experience.
If you still wish to receive your products instead of the refund, please contact us and we will be happy to assist you with priority and make it happen. 🚚 We truly hope you will get to experience the quality of our products and the love we pour into creating them.
Love,
The Ivana Designs Team ❤️
RM
Rosemary M.
Kickstarter scam for silver sponges…
Kickstarter scam for silver sponges Campaign ended Oct 2024, least update Dec. 8, 2024. No product and they made off with more than $200,000!! Kickstarter doesn't seem to react because I see in this list of reviews that they did a previous scam on Kickstarter for pillows and also one on Indigogo...
:{
Edited Aug 28 2025.
Today I received an email from Trustpilot stating that IvanaDesigns might not recognize my review as genuine if I don't respond. I find this hard to believe, as our business took place a year ago, but I welcome the chance to re-iterate my point of view.
I DO NOT TRUST IVANA DESIGNS AND DO NOT RECOMMEND THAT ANYONE DO BUSINESS WITH THEM, EITHER THROUGH KICKSTARTER OR THROUGH THEIR WEBSITE.
My rating for them:
COMPANY: 0.5 Star (1/2 star for persistence)
PRODUCT: 0.5 Star (1/2 star because it is not bad looking... Sponge does not soak up liquid, just pushes it around. I don't use it so I don't know about the rotten smell but other backers from Kickstarter complained that it stinks just like any other sponge that didn't cost $23 each plus shipping!)
I RECOMMEND THAT ANYONE INTERESTED IN THE LEGITIMACY OF IVANA DESIGNS GO TO KICKSTARTER AND READ THE COMMENTS SECTIONS IN ALL OF THEIR PROJECTS.
My experience: This Kickstarter project has 3,576 backers that pledged $219,207 in 2024 to help bring this project to life. There are 1401 comments for this project, almost all of them complaining that product didn't arrive, or about the lousy customer service. As backers, the overwhelming consensus is that we were ripped off. Many complained to Kickstarter, myself included. We all got the same generic response.
I was so annoyed that Kickstarter did nothing to stop this blatant scamming that I looked up all of the projects that Ivana Designs has held on Kickstarter and found that the scam has been the same through multiple projects. I copy/pasted all of the amounts somewhere in the comment section of the Kickstarter project. Soon afterwards they shipped me my sponges.
IVANA DESIGNS has made hundreds of thousands, if not millions of dollars on Kickstarter AND EVERY PROJECT COMMENT SECTION IS FULL OF COMPLAINING BACKERS. There is a new project that just ended in July of 2025, so it looks like they are still going. ...
I decided not to participate in any more projects on Kickstarter because of their lack of due diligence in protecting their clients.
MU
murixbob
Buyer Beware
Constant delays on getting their pillows out, they were a far cry from what was advertised, Shipping fees + an additional fees to the 3rd party fulfillment company they use were about double what they should've been. I'm still missing the pillowcases I paid for as an add-on with no update on them aside from saying they would ship separately. It's been two months since then.
Update: took about half a year for them to send out the pillow case. Not before charging shipping that is easily double what it would've been via a place like pirateship.
Pillows are still crappy at being cooling pillows. That's what happens when you use memory foam over latex foam or other options. Memory foam reflects body heat and does not work effectively as a cooling pillow.
Response from Ivana DesignsAug 28, 2025
Dear Murixbob,
Thank you for sharing your feedback. All of your pillows were shipped and delivered, and your final add-on Bamboo/Pure Silver pillowcases were delivered on June 17 at 10:08 AM. We hope you are now enjoying them as a complete set. Please note that the Ice Silk Pillowcase provides a cool touch on contact, while the Bamboo/Pure Silver Pillowcase offers zero-odor, self-cleaning properties for ongoing freshness.
We understand that delays can be frustrating (we certainly don’t want them either) and have made every effort to keep backers informed throughout the production process with transparent updates, photos, and videos. Regarding shipping, we always aim to provide accurate estimates based on location, package weight, and the chosen fulfillment method. While third-party carrier rates can vary, we strive to offer fair solutions and transparent communication throughout the process. We also welcome suggestions from backers who find alternative shipping solutions that work better for them.
We’d also like to clarify how the Alpha Pillow 3D’s cooling technology works. Unlike traditional memory foam pillows that can trap heat, our pillow incorporates advanced cooling elements in its core, combined with a breathable structure and silver-infused pillowcases. This design allows heat to dissipate on contact, providing a cooler sleep experience while maintaining the supportive feel of memory foam.
If you would like more information or need any support, we are always available at [email protected]. We would love to work with you to ensure your satisfaction and improve your experience with our products. ❤️
We truly appreciate your support and feedback, which helps us continue improving our products. We hope you are enjoying the full benefits of the Alpha Pillow 3D and the care we put into every design.
Love,
The Ivana Designs Team ❤️
FF
FAKKELBRIGADE1990 (.
Do not buy anything here/from her
Do not buy anything here/from her! People from kickstarter we need to prepare a lawsuit and we need to do it fast!
