AppleReviews of itunes.com

So many things are wrong with iTunes. The first was a computer glitch that charged $17.98 to my debit card enough for over $900 in a matter of seconds--I'm assured by my bank rep, who checked the records, that this was a program error because it happened faster than any human could make orders. Next, they refuse to take the added debit card I want to put on file, saying, "Must be verified". However, despite having my phone number and email, they do not send me a link to verify it. I actively despise Apple products, but have continued to use iTunes but I think I'm taking my business elsewhere.

I was charged for bazaart although I didn’t have a subscription and I call apple and ask wat was this transaction for and apple could not tell me and said I need to let it charge me before they can tell me wat was I charge for because I didn’t have a active subscription. Now I let u guys charge me you wouldn’t give me back my money. This is unfair and criminals apple is a theft..

Au dela du fait que le premier truc qu'iTunes demande c'est le numéro de carte de crédit, on est rapidement surpris par le manque de rapidité, de fluidité de la plateforme. Plateforme au demeurant chère au possible. La forte incitation à installer tout apple est pénible, le support en américain ou chinois uniquement, tout faux sur toute la ligne.

When ask iTunes for a refund you can’t get one. Think it is absolutely disgusting. Keeping money that isn’t even theirs

I have been having constant problems with ITunes on my windows desktop. Basically every time I edit a Playlist it crashed and I have to restart it from taskmaster. Also sometimes when playing music on the internet it hits some snag and I can only play downloads until I restart. Customer service was no help and acted as if they had never heard of this problem even though many have experienced the same thing.

My entire itunes library of more than 1000 songs disappeared. I cannot retrieve it. I will add up the cost of time and materials and be sure to publish it....EVERYWHERE

I tunes is a massive disappointment. They don't value the customer at all.

The iTunes application for a Windows PC is very poorly designed ('clunky' is the IT technical term - very few things are intuitive) and has numerous bugs. For example: I loaded one of my own CDs (not purchased from Apple/iTunes). It couldn't find the track titles, so I edited each track to add track title, etc. But when I copied the tracks to a 'Playlist', all this information was now missing. I tried to sync from iTunes on my PC to an iPad. It took about 20 minutes while it said it was syncing with the device, but then it did not copy all the tracks in all the playlists to the iPad. After a few time-wasting attempts, including starting all over again, I took the advice from other iTunes reviews to install VideoLan (well-respected media playing / conversion software) on my iPad. Amazingly, the iTunes application for the PC provides a very simple and reliable utility to copy iTunes playlist files to the VideoLan app on the iPad. So I only use iTunes on the PC to load CDs, copy the files into a 'Playlist' and then use their own utility to load the files into Videolan on the iPad. Simple. Works every time.