AppleReviews of itunes.com

I have years and years of purchased music through I-Tunes / Apple Music, while I was away on holiday there was some sort of un-authorized access to my account that they sent me an email about and now they have deactivated my account, I have tried to have them re-activate it twice and their only reply is I no longer have access to my 15 year old account. I have 15 years of music purchased through I Tunes and there is no one willing to give me a straight answer or a reason why they will not re-activate my account. I have no access to the 100's of songs I purchased through them. They have a class action lawsuit because of them doing this to other people. "A new Class Action has been filed in the District Court for the Western District of New York, Buffalo Division, against Apple by Trenise McTyere and Lucille Clark for misleading consumers into believing it is selling them Digital Content on iTunes, even though it is only providing them with a license. The complaint further notes that “when a licensing agreement terminates for whatever reason, Apple is required to pull the Digital Content from the consumers’ Purchased Folder and it does so without prior warning to the consumer […]

Die Filme im iTunes Apple Store (Neu: Apple TV App) sind extrem teuer. Schweizer Kunden werden total abgezockt. Die Preise für Filme haben sich zwischenzeitlich verdoppelt. Tipp: Wieder auf die DVD setzten.

Totally unnaceptable!!! Seriously, no support or feedback mechanisim and preorders cant be cancelled despite the facitlity being available - Honestly this platform should be shut down!

I needed an invoice and contacted support. I was told it was the wrong support channel and they'd put me through to the right one. They didn't, I was promptly ignored until finally, I got the below response. Do better Apple. Follow through with what you say you will do and if a colleague falls below the expected standard, be a team player and share accountability. Fix the problem, don't pass off the blame. Disappointing that a brand like Apple could put Hinner in a customer-facing role. I wouldn't be surprised if they've outsourced their support abroad. 'Thanks for contacting us. This is Hinner again from the Apple Care Email Advisor Team. This case will be closed now as you keep contacting the wrong support channel. Future emails about this case will not be answered.'

I am deeply upset and disappointed by my recent experience with Apple Inc. I discovered unauthorized charges on my bank account, totaling five deductions of ZAR164.99 each, allegedly linked to my iTunes subscription. Despite numerous attempts to resolve this issue through both my bank and Apple customer support, I have encountered nothing but frustration and dead ends. What's even more concerning is that upon checking my transaction history on both my bank account and iTunes, there is absolutely no record of these payments or any corresponding transactions. This lack of transparency and accountability is unacceptable, and it has left me feeling completely betrayed and financially burdened. I demand a full refund for these unauthorized charges and a thorough investigation into how and why this occurred. My trust in Apple's payment system has been shattered, and unless this issue is promptly resolved, I will have no choice but to seek alternative services. Overall, my experience has been extremely disappointing, and I strongly advise others to exercise caution when dealing with Apple's payment systems.

Nightmare with login and passwords from start to finish. Shameful. moving to Amazon

Bin etwas geschockt. Habe Guthaben für Apple iTunes gekauft, was einfach ohne Sinn und Verluste auf irgendeine Apple ID gutgeschrieben wurde, nur nicht auf die ID, wo es hin sollte (ich habe zwei Telefone, daher auch zwei Apple ID) Wie wär’s mal mit einem Bestätigungs Button oder so, denn ich habe nirgendswo bestätigt, dass das Guthaben auf diese eine Apple ID ausgezahlt werden soll. Ich meine, selbst wenn ich Fotos lösche, muss ich das bestätigen. Wie kann es sein, dass man so mit dem Geld anderer Leute umgeht? So schnell ist mein Geld dann wohl weg gewesen.

Seid das erste iPhone 4 raus kam,habe ich nur noch Apple… mit den Smartphones bin ivu immer super zufrieden ABER der Kundenservice,wenn man bei Report Apple etwas meldet was ohne Erlaubnis als Abo abgebucht wird,bekommt man keinen Cent mehr erstattet. Ich hatte zwei Fälle und jeweils ging es um knapp 60 Euro. Und immer kam die Antwort : Nicht erststtungsföhig obwohl ich’s nicht abgeschlossen habe,was Apple nachprüfen könnte,wenn es sie interessieren würde… Ich hab nun alle Zahlungen an Apple gestoppt und wenn es so weiter geht haben sie bald noch einen Kunden weniger….