AppleReviews of itunes.com

Itunes er træls at genoprette forglemte adgangskoder på. Min fars tablet har været deaktiveret i 4 måneder pga. glemt adgangskode. Itunes kan ikke installeres på hans gamle Vista PC. Når han nulstiller passwordet får han mail hvor han skal vente 24 timer, og dagen efter er det intet sket. Når jeg opretter en ituneskonto er dankortoplysninger obligatoriske. Det altså ikke i orden.

I have been unfairly charged on the account for several months. On November 3rd I spoke to one of the representatives after nearly an hour of trying to contact the right department/not speak to a robot. I saw couple of charges for $10.09 on the account month to month, which were for "apple music", except I didn't even know what apple music is. That being said the representative told me she'll reimburse me for those payments and will cancel my account immediately (which is great since I did not even know how to use it lol). Just checked my bank statement and yet ANOTHER charge appeared on the account that was not shown on Nov. 3rd. It was an apple charge for $10.09 on 11/02!!!!!!!!!!!! I just got off the phone with iTunes SUPERVISOR SHEKELA that was literally the WORST customer service I've ever encountered. Spent 15 minutes on the phone with her, and all she kept saying is that the representative I spoke to on Nov. 3rd refunded me $10.09 for the membership I "had" from OCT. 31ST-NOV. 3RD. When I asked Shekela to speak to speak to her supervisor, she told me she does not have one, and if I want to speak to another representative, I need to hang up and call them again. When I asked for their number she said they do NOT have a direct number to iTunes/apple. I am so sadden to see such terrible service by such a successful corporation. Had iPhone for 7 years now, and I am ready to switch to Samsung/android today. P.S. Waiting on hold for a senior representative Robin that I was connected to by another representative/ supervisor. She was super kind and said I will hear back from her/apple within couple of business days, to see whether or not I will get something reimbursed. Better than nothing, I will keep you updated on how that goes. On that note, I suppose after all, you are not the only one running the show Shekela.

Køb Android i stedet.

Devices work great for about a year. Don't bother updating though as it will slow down your iPad to an almost un-usable state. Need more space? Can't use a memory card. Charges for cloud storage. Apple is after 1 thing, money.

Slick and glib when it comes to selling but falls well short when it comes to service. ITunes in particular is disgraceful , the Australian end particularly so. The head guy was on Radio National a few weeks ago bemoaning declines in business ( he didn't mention the differential pricing whereby Australians pay more for all Apple products, including ITunes than anyone else on the planet). They pay lip-service to customer relations, want to present themselves as warm, caring and good corporate citizens, but at the end of the day represent greed.

Har lige prøvet at hjælpe min søn med at fjerne tilknytningen mellem hans iPhone og MasterCard....det mislykkedes. Det lader til at apple har gjort alt for at mindreårige kan komme til at købe noget virtuelt ved et uheld. Og support er der ikke noget af. Simpelthen for dårligt. Måske er eneste mulighed at få spærret kortet, så apple ikke længere kan misbruge det.

Friendly and responsive customer care department - I got solved my issue with a refund within minutes!

Purchased an expensive in-app item by mistake. Contacted Apple support, and they really were helpful and kind - and even spoke my language (no overseas broken-english), and there were absolutely no issues getting my purchase refunded. 5 start to Apple support, and special thanks to Malthe and Line at Apple Support for being awesome.