E. O.
iTunes poor customer experience
What a shambles trying to get through to iTunes support for tracks I paid for but have now disappeared from my library. The staff try to be helpful and are polite but how can you spend hours on the phone and the problems still not solved? Bear in mind my issue was elevated to the senior staff because the first support team could not solve the problem after an hour on the phone. I arranged another call back, still the issue remains unresolved and the phone kept cutting out even though they were calling me on my landline but because they are calling from abroad this affects the connection and another hour wasted! It is so frustrating I can’t call back because it’s just a massive waste of time and the whole experience wound me right up. My advice is to keep a manual log of all albums and the tracks on the album and the date you purchased it (but whose got time to do all that especially if you have been purchasing music for years)? The other option could be to only purchase music if you choose the unlimited access to tracks for the monthly subscription but I did not want to pay a monthly subscription. At present I feel ripped off and frustrated! For a global company they should be ashamed. 😡