It's Just LunchReviews of itsjustlunch.com

Horrible company. Waste of money

I'd select zero stars if that was an option. The contract is not written to support the client in any way. I often had to chase the matchmaker to follow up on previous messages. My single non-negotiable have been repeatedly disregarded. Very vague set ups such as "has brown hair and likes music". Reservations were made at a smoke-filled casino an hour drive away. When asked why it was because they had a partnership with the casino, but zero value for the clients. After voicing complaints, we chatted on the phone and thought we were on the same page. I was told I'd receive a quick update every few weeks... its been almost two months with no follow-up. They ended up responding and telling me I had no more matches and my agreement had expired (infuriating). I agreed to speak with customer service, they were kind and apologetic but we're unwilling to give me a refund. They offered another match but they had broken all trust. I decided it was better to forfeit the last date and lose that money then continue. Being ignored, left waiting, with no real effort in the dating process is painful enough. That's what we've grown to expect with impersonal dating apps. Experiencing that from a paid matchmaking service is inexcusable. Waste of money. I'd explore other options. This review was written after the customer service call.

tl;dr - in 32 months, I received 6 out of the 24 matches I paid for and was denied a refund. When I first reached out to IJL, I spoke to a salesperson who seemed very empathetic to the challenges of online dating. She sold me when she said, going on a date with a man who is genuinely ready for a relationship will be a completely different experience. I was desperate for a different experience and IJL took advantage of that desperation. I live in Baltimore and joined IJL in October 2023. I paid $3,900 for 24 matches. Over the past 2.5+ years, I received 6 matches. My contract states that, "if, despite IJL's efforts, IJL is unable to provide Client with the number of Dates agreed to under Client's membership within a period of thirty (30) months," that I could be eligible for a pro-rated refund (at IJL’s discretion, of course). Having only received a quarter of the service I paid for, I reached out to customer service at 30 months to ask for a pro-rated refund. They dragged the decision out for two months, and finally offered me $200 as a token of good faith (unclear what that's supposed to mean? There is no goodness or faith of any kind between us), rather than the ~$2,500 for 18 unfulfilled matches. When I asked why I wasn't getting a refund, one rep I spoke to said they want to continue to fulfill the contract by offering me matches. At that point, there were only 4 months left on my 36 month contract. I asked her, do you think you can find me 18 matches in 4 months? And she said no, it takes time to be selective. So they're fully aware they are not able to fulfill this contract. And as for being selective, I've been very clear with them that I choose not to have children. And two of my six matches told me on our date that my not wanting children was a deal-breaker for them. So much for being selective. It's also important to note that I said yes to all but two of the matches that I was offered, so I was being open and willing to participate. Not every match I was offered said yes to me, which is to be expected. But just being offered matches was few and far between. I could go months without hearing from IJL. In our conversations about a refund, a different rep I spoke to acknowledged that I had been very open and participatory during the process. But then when I was then passed along to Connie, she cited turning down my most recent match as a reason for denying my refund. (This last match was offered to me over a month into IJL dragging out the refund conversation and I turned it down not based on the person but my sheer frustration at how I was being treated by the company.) Of the six men I went on dates with, I exchanged phone numbers with three of them, and was particularly interested in one. I never heard from any of them, which is an experience I could have gotten for free on Hinge. This company preyed on my desire to find a partner and has taken no accountability for not delivering on the service I paid for.

I should have trusted the reviews on this dating service before I paid $3200 which was a one time 'special deal.' They are a VERY hard sell. Extremely pushy....'sign today' or sale will not be honored. Marlo is a fast talker and unless you completely interrupt her on the phone she won't stop talking. Literally. In my experience..........First match they sent; not available. Second match; mother is sick not available. Third match; a system error (sent someone WAY outside my criteria). Fourth match; 9 years older than me and out of the contracted age range. After 4 fails, Marlo called me and talked for 20 minutes about thier "lux" invitation only dating service for C-suite execs (of which I am) and wanted an additional $9500 (which was a steep discount only being offered to me-LOL). Why would I, or anyone in thier right mind, pay $9500 for additional services when a company failed to deliver the services they were contracted for in the first place! For $3200 no less!! Only a fool would do so. Fool me once shame on you; fool me twice shame on me. I'm embarrassed to say I was fooled once, but not naive enough to be fooled twice. DON'T fall for the sales pitch. They have no one in thier database to match you with. Which is completely contrary to what they said (when I specifically asked) before I signed the contract.

have had a wonderful experience with It's Just Lunch, specifically working with Jaiye. He recently called me to share details about a date he set up for me. He was incredibly thorough, detailing her interests and explaining exactly why he felt we would be a great match. His enthusiasm got me genuinely excited for the date, and it lived up to expectations—everything went smoothly and we had a great time together. Jaiye’s follow-up after the date was fantastic and incredibly helpful. Throughout this entire process, he has been consistently supportive and dedicated to helping me find the right person. I highly recommend his matchmaking services!

I found out about IJL through an ad my friend left in my car. I inquired about it and said no for five straight years. This year the recruiter reminded me that I was still single. My last “serious” relationship was shortly after college almost twenty tears ago with my boyfriend of two years. I’ve dated and had interest in other people, but as an introvert cyphering through life, maintaining my own health and tuning out distractions has been my focus. A recruiter called me and I signed up in January 2026 -and i have been on two dates. Neither panned out. But, this definitely has helped me to dig deeper within, read some self help books, and work on what truly is that I need to be happy. Thank you IJL, thank you to my matchmaker, my friends and my family, and my colleagues for helping me love myself.

I haven’t met my forever match yet but I have met some nice people.

I signed up for IJL in late 2024 and I have yet to get connected with the 12 dates they said in the contract. I am a female in my early 60's , don't bother as they have no men that want to date 60 year old women except the over 70 years old. They con you into saying they have a strong pool of men and its a lie. I live in NE Florida . I have had 6 dates to date