ItalicReviews of italic.com

Italic is still the best store have got my luxury so far, honestly am really impressed with the quality, pricing and delivery speed, everything was according to the way they are described I am really glad for the turn out.

Placed an order, my credit card was charged and I got to the confirmation window. However, the confirmation email never arrived and when using the order tracking code the website says the order doesn't exist. Can't be an online-only store if you can't process orders. So far seems like a scam. 12/26 Update: Received an update from customer agent that my order was placed on hold for a potential fraud. Some notification would be nice. Especially when despite the "potential fraudulent transaction" they immediately began using my email for ads and I have gotten ~3 promo emails in the span of last 24hrs. 1/2 Update: finally received item. After exchanging 4 emails with an agent they managed to finally pack the order ~3 days later (around my original arrival date). Couple suggested improvements 1) improve automatic communication - if you flag my order for fraud, please issue an email or call me to verify instead of just ignoring my order until I reach out to support myself, 2) chat service? never received a response, 3) logistical efficiency - parcels shouldn't be delayed because you can't put an item in the box on your end. Fedex delivered the order in 2 business days once they finally received it, crazy that the seller is the hold up in delivery...

Unfortunately, the Italic shop is not what it used to be when they first started. Obviously, the service has declined in the past years and there is no support. Yesterday, I made an order but after checking out, I realized that my credit card was charged and I never received a confirmation. There has been no response from the support team. I am extremely disappointed and will never purchase from them again. Update: After seeing all the tickets I submitted on their social media, Italic support reached out to me and helped me solve the issue. They were also kind enough to offer me a generous credit to my account as compensation.

By far the best buying experience have had purchasing goods for myself. Honestly impressed with quality, pricing and delivery speed at zero cost! You have my trust. Family will return to purchase. Thank you.

Since writing the review below, I have received the two pending items and was contacted by customer service with an apology and a refund (for the full order, including the items received). That seems to me above and beyond, and I'm inclined to chalk up the original snafu to either a fluke or growing pains (I think this is a new company?). I would shop with them again. ORIGINAL REVIEW: Today is December 19th. On November 28 I ordered several items intended as Christmas gifts from Italic. On December 12 two of the items I had ordered were canceled and refunded because the item was "incredibly popular and is sold out now." I don't understand how it took them two weeks to realize they had sold me something they didn't have? There are two remaining items in my order which still show as confirmed but have not shipped. Will these be canceled too? Is there some chance they will arrive by Christmas, and if not can I cancel them (one was final sale -- it would be inconvenient to be stuck with a final sale item after I've had to scramble to find an alternate gift in time for Christmas)? I don't have answers to these questions, because there is no customer service phone number and my email to their customer service has not been answered. So much for getting my shopping done early. The second star here is, I think, generous -- and is because at least the refunds were accurate and prompt once items were cancelled, and I received a nominal store credit by way of apology (though I don't think I'll be placing another order to utilize them).

Saw the website was having a sale so I decided to trying out a few things. However, the clothes were cheaply made and sweaters were paper thin. With the price they’re selling, better buy at Uniqlo or Banana Republic for same or even better quality with better prices. I returned 3 out of 4 items and the return process was a hassle. There was no phone number for costumer service so I had to emailed them and had to wait several days to get a response. The back and forth process was super annoying and frustrating. The 1 item I kept was a final sale so could not return it. But after only Wa earring it one time, a hole already ripped on the shoulder. A waste of money. Do not buy from them.

I was a little unsure ordering from Italic as I was unfamiliar with this brand, and while there was a delay in getting back to me due to the holiday season rush, the customer service team was able to provide me with an order update, address my concerns, and make things right due to the delay. I appreciate that and will shop here in the future.

Updated 10/18/23: I received a response from Italic today via email. They apologized for the delay, refunded my original form of payment including the $8 return fee and gave a $25 credit to use at Italic. Thank you for remedying the situation. I purchased an item on 9/7/23 and returned it unused via UPS on 9/18/23. UPS tracking showed proof of delivery on 9/21/23. I have yet to receive my refund. I sent an email on 10/10/23 and got an automated reply. I sent another email 10/18/23 and got another automated reply. There is no phone # to contact customer service.