ItaliaPassReviews of italiapass.com

I am impressed with the prompt responses of customer service!

I got immediate response and answers to my question.... Even with the time difference.

Due to change in planning, I need to cancel the pre-booked train tickets. Fortunately, we purchased the one with option of cancellation. The refund process was very efficient and prompt. Love it.

Five stars for the outstanding and fast customer service .i made a mistake with my booking date and the team was incredibly helpful and quick in resolving the issue and changing the date for the bus tour for me and family.very professional and highly recommended.

Italia Pass was the best thing we did when planning our trip to Italy. The benefits we received exceeded the price we paid. It also helped plan our itinerary as we chose events that were part of the Pass first and worked around that. We participated in the free tours offered including the Rome Family Dinner, which was a real highlight of our trip!

Every time I have contacted Italia Pass via email they have responded very fast with clear answers.

We had an amazing experience with italiapass. Our trip through italy(Rome, Florence and Venice) was 10x better with italiapass than it would’ve been without. We got to see all the sites hassle free, travel first class on the train, set a stress free itinerary and take advantage of the experiences and advice offered. Cooking class was a lot of fun and the lounge was a relaxing and much needed break and rest stop. Our tour guide Paola and host Sofia were friendly, knowledgeable and eager to assist us in any way. Highly recommend italiapass to anyone considering. Great value and easy booking and communication throughout.

I bought Italiapass because they promised a free entry to the Uffizi gallery. I followed the proceedure. I quoted my Italia pass number. I was charged a full amount for my entry to Uffizi. I assumed it would be refunded. SINCE MY COMPLAINT Italiapass recognised the issue I highlighted, have corrected the gap in the systems that cause dthe issue and have recompensed me. In this they have acted with both care and integrity and I am grateful with their acceptance and determination to ensure my experience is not repeated elsewhere. In the light of this I have changed my rating to five stars. It is not about things going wrong. It is about recovering magnificently. And they have.