Nancy T.
Our train from Spezia to Rome was…
Our train from Spezia to Rome was canceled and we were not notified until we inquired at the ticket office why we did not see it listed on the departure board. We were reassigned to another train but ultimately 3 hours delayed. We paid for 1st class seats and were assigned standard seats not in the same car together. Although this situation was unfortunate, the customer service demonstrated after bringing this matter to ItaliaRail's attention was impressive and very much appreciated.
Response from ItaliaPassOct 13, 2026
Thank you for sharing your feedback, and we’re truly sorry about the disruption to your trip from La Spezia to Rome. We looked into your account and noticed that you’re an ItaliaPass Primo member. The Colosseum tour you took with us is one of the benefits included in your membership, but we see you paid full price for it, so we're going to go ahead and fully refund what you paid for that tour. Although we don’t control the rail line’s operations, ItaliaPass membership comes with a 100% risk-free money-back guarantee in the event that you aren't satisfied for any reason with your membership, so we're also going to fully refund the cost of your ItaliaPass Primo membership. If there’s anything else we can help with, please reach out to us at [email protected]. Thank you for choosing us for your rail travel.