RB
Very clean and great customer service
Very clean and great customer service
Response from ItaliaPassSep 2, 2026
Thanks for taking the time to leave a review, and for choosing ItaliaPass!

ItaliaPass is the all-in-one travel package that elevates your Italian travel adventure. Iconic landmarks, cooking classes, authentic Roman dinner, Gondola rides and hop-on/hop-off bus experiences and more, are all included and supported by 24/7 English-speaking customer service agents.
ItaliaPass (italiapass.com) has 91 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Activities & Tours · Worcester, Massachusetts
Excellent

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Excellent
Activities & Tours · Boston, Massachusetts
Excellent
Activities & Tours · Cambridge, Massachusetts
Excellent
91 approved reviews, newest moderated first
RB
Very clean and great customer service
Response from ItaliaPassSep 2, 2026
Thanks for taking the time to leave a review, and for choosing ItaliaPass!
Brad D.
Customer service was very helpful. My experience with Italiarain and Italiapass was great.
Response from ItaliaPassSep 2, 2026
Thanks for your review and for choosing Italiarail and ItaliaPass!
Carolyn & Alan V.
Excellent communication via email and in response to our queries which made our train journeys feel supported and informed.
Response from ItaliaPassAug 30, 2026
Thanks for your review - safe travels!
Desiree C.
We have never been to Europe.. Jumping on Italia website to purchase our tickets for the train. Website is Extremely well set out. Choose your tickets and the rest is great.
Response from ItaliaPassAug 30, 2026
Thanks for your review!
customer
Top-notch customer service by every individuals interacted with us. Thank you.
Response from ItaliaPassAug 28, 2026
We’re glad to hear we were helpful!
Kim
The ItaliaPass is a must-do! Enjoy numerous great discounts on exceptional tours and experiences. Perfect for the 1st-time Italy travelers.
Response from ItaliaPassAug 28, 2026
Thanks for the great feedback!
customer
We were having trouble booking our taxi and the representative was so kind and helpful by booking it for us. I am so impressed with the level of service.
Response from ItaliaPassAug 27, 2026
Glad to be of service - have a great time in Italy!
Rebecca M W.
I loved the responsiveness of the support team. I used WhatsApp, and the responses were quick, and it was important to me to be dealing with real people with names instead of AI and bots. We loved our tour guides, and the tours were excellent. We especially loved the dinner, which was incredible, and our excellent hostess, who was truly lovely in every way and authentically Italian. I felt supported at all times, and we were very grateful for all of the perks that we used. It was invaluable!
Response from ItaliaPassAug 27, 2026
Rebecca, thanks for your review. We’re thrilled to hear you had a great trip and that ItaliaPass helped with that!