iStorageiStorage has redefined the self-storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are safe and secure. iStorage’s contemporary facilities offer a number of exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry.
iStorage (istorage.com) has 509 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shipping & Logistics · Denver, Colorado
Excellent
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Shipping & Logistics · Boulder, Colorado
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Shipping & Logistics · Wheat Ridge, Colorado
Excellent
509 approved reviews, newest moderated first
Rick
This is a very well run storage facility in Lacey's Spring, AL! Becky and Leeann do a great job managing this storage yard. They have been very responsive to our needs! In the past we have stored our 5th wheel trailer there for several years and now we are currently storing household goods in two spaces, one climate controlled and the other without climate control while our house is being built nearby.
Karen D.
Have to say that the service was impeccable! Kevin, Craig, and the customer service staff couldn't have been more helpful! The new unit that I rented was clean & ready to move in. istorage must be doing something right as I was fortunate enough to get the last unit that they had available. Keep up the good work guys!!! 😀
Jason
Excellent customer service and size was perfect but the signs are a little confusing when trying to find the unit the first couple times.
Shiji
good customer service
II
The staff were ready helpful and the establishment was nice and clean
Kathy
All seemed fine until they decided to raise the rent with no notice and online payments weren't working and problems with their web site. When we finally got all that figured out, we had major problems when we tried to go to a smaller unit. No one seemed to know how to apply the payment/credit correctly. The main office kept blaming the local office who was doing his best with what little communication he was getting from the main office. Robert was helpful in us switching units though all was made more difficult for him when the main office didn't communicate with him or return my phone calls. I paid my bill early every month. When it wasn't applied correctly by the main office, I was told they had fixed it. Next I'm locked out of the gate. I'm told all is fixed and I then get a delinquency notice. Again they say fixed and I get an Eviction Notice. Main office never did return any phone calls though each time they said they would. Not good business. The only plus here is that Robert at the local office was always friendly and really tried to make everything right.
Dave
On July 22nd, the two times I was at the facility on San Jose, Blvd, Jax, FL, the gate was left open anyone could have driven in and entered the facility where items are stored. The gate is the only controlled access point. Not good!
Karen
I rented a unit to store boxes while my house is on the market. I used this same facility with a prior owner for 5 years. I-Storage purchased the facility and has made great improvements the facility. Staff is also very friendly.