Islanders OutfitterReviews of islandersoutfitter.com

Response from Islanders OutfitterJul 6, 2016

Aloha, William! Thank you for the feedback of your recent purchase with IslandSurf.com. We are sorry to hear you are less than satisfied with the service you received. We have looked into this for you and see that your order was placed at 5:34PM CDT, 30 June. We received your email requesting cancellation on 1 July at 11:58am CDT. Our agents responded to your request at 12:39PM CDT indicating they were attempting to accommodate your cancellation request. Orders process immediately in the automated system once the payment is complete. This is so we can provide the fastest possible shipping and order processing for our customers. However, that rapid movement does not leave much opportunity for making edits to the order, once received. We advised you at 4:35PM CDT, 1 July, that the cancellation request to the shipping warehouse was unsuccessful and provided instruction on how to return your order so that you might receive a refund for the purchase. We understand this was not the result you were hoping for and we are sorry we couldn't further assist you with this circumstance. Again, we appreciate your feedback and hope that if you have any further concerns you will not hesitate to let us know. Customer Care IslandSurf.com