isinwheel-USAReviews of isinwheel.com

I ordered a scooter with an optional seat and a lock from isinwheel.ca totalling $1248.78 CDN on Mar. 24/25, using my Canadian Visa. I canceled the order on Mar. 25/25 after reading reviews concerning the throttle sticking as I'm a senior and didn't want to take the chance. The company responded by offering me a $100 discount which I declined. Then on Mar. 26/25 the company offered a $150 discount which I again declined. After I received notices that the packages were in fact being sent to me, I contacted the company and they stated they would attempt to stop the deliveries. On Mar. 25/25 my Visa was billed $1312.77 because it was billed $891.65 USD currency. The company has steadfastly denied it caused any additional costs and blame my bank for the costs and that I should take it up with them. No where on isinwheel.ca site does it caution Canadians that their purchase will be billed in USD currency for a Canadian purchase. Now for the refund part. The company credited my Visa in the amount of $1264.00 CDN on April 7/25. Today it changed to $1229.36 CDN. So at this point I don't know how much money I'm out for dealing with this company. The company managed to stop the shipment of the scooter but I received the lock and notified the company. They initially responded that they had the lock and that the scooter had been sent. Once I sent them a picture of the package containing the lock and asked how they wanted it returned, they replied they won't take it back and offered me a discount of 50% USD! From the email: "As for the lock, based on our return and refund policy, we typically do not accept returns for accessories. However, I can offer you a 50% refund for the lock, which would be $27.49 USD. Please let me know if this arrangement works for you." After claiming in email after email that the company charged me in CDN currency they make me an offer in USD. Also from another email April 6/25, they admit they charge in USD currency. "I would like to clarify that purchases made on isinwheel.ca are processed through our US payment processor, which may result in charges being made in USD. If you paid with a card that is not in USD, your bank or credit card provider may apply a foreign transaction fee. This fee typically ranges from 1% to 3% of the transaction amount, depending on your bank or card issuer's policy." To top it all off this company tried to intimidate me when I said I would be sharing my experience with other consumers to be aware of their lousy practices, threatening to have their legal department take action. Go right ahead because all it will do is shine a bright light on this company. I would never make a purchase or recommend this company or its products. Buyer beware.

The 2-3 day shipping is a lie, customer service seems to be nice and professional but they don’t actually do anything to help. The have no manager or higher up to escalate situations to and do not return your money when you cancel. They are a terrible company to do business with and i would strongly suggest not doing business with isinwheel.

My experience with the isinwheel S10 Plus has had some challenges, including a delayed shipment, communication issues with tech support, and a faulty dashboard and controller. Despite these setbacks, I remain optimistic about the product. While I have not yet tested the ride quality of the isinwheel S10 Plus, I can confirm the following: • The unboxing process was simple. • The 3-step folding system makes it easy to use. • The scooter includes a loud bell for alerting others. • The lights are bright, and the turn signals are visible on both the handlebars and rear deck. • The dashboard is clear and colorful. • Charging is straightforward. • The design is sleek and modern. Overall, I am looking forward to using the isinwheel S10 Plus. —————————— OR SO I THOUGHT! That was before I wasn’t able to ride my scooter for about two months! Ordered it on January 9th, but it did not arrive til Jan 25 because it had been lost. (What?) After I charged it for a full night, I went to use it. Immediately got an Error (E10). Submitted an error report within the app, and waited for almost another week and a a half before reaching out to their email. They had never received my request. Started the whole process over again. On February 17, I was told that they are restocking the controllers. No ETA given. Still, I remained hopeful. It is now March 6, and I have been told it could be another 30-45 days before it is ready. Then I will have to wire the derned thing myself? It’s too late to return it. So now I just have to wait and hope that this is the last of my issues…

Complete Scam, fraud company from china. The only way to reach them is via email. Don't buy.

If I could give a negative review I would! Customer service is terrible and they do not honor the 30 day warranty.

Lieferung superschnell und top, aber der Roller gefällt leider nicht. Direkt wieder eingepackt, keinen Meter gefahren. Leider ist die Rücksendung ein Riesenproblem!! Wir haben das Unternehmen extra ausgewählt, weil wir EU Produktion haben wollten und nicht über einen grossen Versandhandel kaufen wollten, falls während der Garantiezeit doch mal ein Defekt auftritt. Das war leider ein Fehler, Kundendienst ist tagsüber bisher nicht erreichbar, eine Wiedereinlagerungsgebühr von bis zu 15% ist auf einmal 15%, Rückversandkosten kommen noch zusätzlich hinzu, das steht nirgendwo. Es werden komische Rabatte angeboten, obwohl wir den Roller zurückschicken wollen. der T8 ist einfach zu groß für unsere Tochter. Wird es ohne Anwalt möglich sein, die Rücksendung vorzunehmen. Den Fall werden wir unserem RA und dem Verbraucherschutz übergeben.

I purchased a brand new S10 electric scooter last year. It was delivered October 30, 2024. It arrived damaged. After much back and forth with isinwheel, and attempts on my part to repair the scooter, they refused to refund my money because it was just over the 30 day return window. They offered to send me a new motor for the scooter, or a refurbished and functional scooter if I paid a $50 shipping fee; I agreed to the latter. I paid to ship the refurbished scooter on December 15, 2024. The first attempt to ship this scooter failed; I reached out to isinwheel to see where my package was and they told me that scooter had been damaged in shipping (like the original). They asked me to “just bear with them a little longer” and that another scooter would be sent to me within 5-7 business days. It’s January 12, 2025, and the scooter has not arrived. They haven’t sent tracking information or anything. I feel like I have no recourse to hold this company accountable. I feel had… I paid a total of $479.99 almost 3 months ago, and have no working scooter. My experience has been bad, I can’t recommend this company :-(

they’ve seem to grab my profile so I can’t login to show you what their terms of return policy. Something was broken on my scooter within their terms and they told me they couldn’t do it. Replace my scooter that they could only give me a piece to fix myself I’m not a mechanic. I’m not a welder. I’m not your man. I’m not a manufacturer. I work hard for my money and I use A Scooter for form of transportation to get myself to work for the long walk so I don’t have to walk. I can just ride my scooter. So the lady told me they were gonna return my scooter when I call some number in California I guess but I got an email telling me the piece that was broken. A Scooter was not a part of their return policy and that I was SOL on my money, so I had to save for at least six or seven months just to get the money to buy the scooter plus with the warranty for if anything happened I was covered and exactly what happens. Something happens not even 90 days into this product and they said I am not gonna fix my scooter. This is a horrible company. I will buy my scooter from any other company besides this one.