isinwheel-USAReviews of isinwheel.com

Customer service is excellent. I ordered a part for the wrong style scooter and they immediately helped me adjust my order to the correct item. Thank you so much for the help.

I bought a total of 5 scooters, all great products. I had an issue with one and it was quickly addressed and taken care of I really like them All. I would recommend them to anyone.

Good service and fast response

EXCELLENT CUSTOMER SERVICE! In a world where customer’s satisfaction is no longer a priority, when I find a company that excels in service, I want others to know about it. I had an issue with one of the parts and it was immediately replaced through great communication with the company. I highly recommend purchasing their products as they stand behind what they sell, which is rare these days.

Nancy has been an exceptional resource for any issue I have had. As this is the first time I have purchased online and because of Nancy I will be purchasing more scooters and referring the side to other family members

2nd scooter purchased, both arrived within days of order, 1st scooter, only issue was a flat tire, before replacement tube came, scooter stolen, ordered new scooter, worked great, lost power in front wheel, I must have turned off being button happy, support walk me through via email, scooter now back to full power, process was quick, I would buy a third bike, with zero hesitation.

My wife and I have been enjoying our S9 Max scooters since May '23. They are really great scooters. We've rented Lime and Bird scooters before and these are comparable only now we ride wherever we want for free. On Aug 14 my scooter got wet and was showing E06 on the display so I contacted support and they sent me a replacement "dashboard" within 4 days with no charge. I easily replaced the damaged part and we're back on the road enjoying the freedom of scooting around town and avoiding the traffic! Thank you iSinWheel!

The scooter arrived on time. It was ready to go quickly. I and my two boys really enjoy riding it. It’s great looking, because of the heat we only ride at night and it’s lighting is very good and it has a loud horn. The only improvement I would suggest is that the instruction manual should explain the mode controls a little more clearly so it’s easier to understand. The scooter itself is excellent. The manual needs a little more clarity. I had to write customer service about a question and they answered quickly and accurately.