isinwheel-USAReviews of isinwheel.com

I both an S10 MAX scooter less than 2 years ago and the weld from the battery casing to the platform the scooter come on done creating structural issue to the frame the scooter. I contact costumer service and this was they response: Dear Customer, Thank you for your detailed update, and we’re sorry to hear about the situation with your scooter frame and battery casing. We understand how concerning this must be, especially given that the unit is still relatively new and local repair shops are unable to safely proceed with the work. Based on what you’ve described, and the fact that multiple professionals have declined the repair due to structural safety risks, this type of damage is considered non-repairable under standard service conditions. Safety is always our top priority, particularly when it involves the frame and battery housing. At this stage, a local repair is unfortunately not a viable or safe solution. Because of this, the most appropriate option would be to consider buying a new unit. To support you, we can offer a discount to use when you purchase a new device, so you can continue riding without safety concerns or further issues. If you would like to proceed, please let us know and we will provide you with the available replacement models and discount options. We truly appreciate your understanding, and we’re here to help you find the best possible resolution moving forward. -------------------------------------------------------------- BE AWERE before you buy FRAMES ARE WEAK AND WELDS THEY DONT HOLD AND ISINWHEEL CAN CARE ANY LESS< THEY TELL YOU TO BUY A NEW ONE.

I purchased a $700 scooter from isinwheel as a Christmas gift for my husband. Living in Michigan, we weren’t able to use it until the snow cleared—only to find that it doesn’t work. It powers on, but won’t move. Since then, we’ve had countless phone calls and emails with their tech support. Despite all of that, no real solution has been provided. I’ve asked for a replacement, a refund, or even help locating a technician—none of which they’ve been willing to offer. Their response is simply that it’s outside the 30-day window… which is completely unrealistic for a winter purchase in Michigan. To make matters worse, no repair shop within 100 miles will even touch it because they don’t carry the brand. Isinwheel has sent us parts with no instructions, which we attempted to install, but the scooter still doesn’t work. I’ve provided photos showing zero tire wear—it’s never left our driveway—and they can clearly see there’s been minimal use. Despite that, their only solution has been to offer a “discount” on buying another scooter. At this point, we’re left with a $700 paperweight sitting in our garage. I’m now considering disputing the charge with my bank and exploring legal options. Buyer beware—this has been a frustrating and disappointing experience from start to finish.

I decided to look for a place to write a review about isinwheel to describe how terrible their customer service is. They have no humanity what so ever. Will do anything to get you to keep the board besides returning. Kept telling me to open up the package even knowing that would cost more out of pocket to return if it’s an open box. The delivery alone took almost 2 weeks(says 2-3business days) and it went through 15 trucks and a full circle of travel around my country to get to my house. Very terrible service. Will never recommend. Emailing(the only way you can secure a return label) will generally take 24-48hrs per reply. good luck!

I ordered two e-scooters for my kids during the holidays. When I received the delivery notification, I realized they weren’t at my house. I immediately contacted the delivery service, and they basically told me to check around or go file a police report… I spent time going door-to-door in my neighborhood, but no luck. Meanwhile, since I had no gifts for my kids, I ended up buying two other scooters from Best Buy. The next day, the original package was finally found at a neighbor’s house… several hundred meters away. I contacted Isinwheel to return the scooters. After insisting, they agreed and even offered discounts to keep them, which I refused. I returned the items, got refunded — but they refused to reimburse the return shipping costs. That is completely unacceptable, since the mistake was clearly on their delivery side. In the end, I lost $300 because of their error. I strongly advise against Isinwheel. Their logistics are unreliable. If anything goes wrong, it will cost you money.

Where to start? The company sells a GT2 which is listed as a scooter that can ride off road. Obviously not mountainous or extreme terrain but general gravely type off road experiences. My son took his scooter on a simple dirt road. He hit a bump, nothing to serious and the LCD screen holder broke. It turns out Isinwheel does not sell this replacement part. Additionally, there are no known LCD screen replacements on the open market due to the design. Their solution to this was to recommend I go to a local bike shop and have them glue the item back together or find a secondary unit to attach to the LCD screen. Buyer beware. They will not help you fix something within the 1 year warranty for the Scooter.

I bought a rear wheel motor for my E bike from them because that’s the type of E bike I have by accident. I ordered a U5 Pro when I needed it just a U5 when I received my rear wheel motor I opened it and saw it was the wrong one so I got in contact with customer service of the isinwheel company explain to them what happened and they said according to their refund policy unless it’s defective, they cannot take it back and offered me the correct one to buy same price so I offered can I return this one and exchange it for that one I didn’t want my money back. I just wanted the correct one. I was even offering to pay for shipping because of the mistake I made and they still refused and offered me $20 of the $160 I spent. I give this company a negative star because of the customer service treatment you get I probably will get rid of my E bike and get a new one with better customer service hopefully

Affiliate Not Paid for Months – Serious Trust Issue I have been working as an affiliate for Isinwheel and have generated over $47,000 in sales for their company. However, my affiliate commission (over $3,900) has not been paid for 5–6 months, despite multiple follow-ups via email, dashboard, and Facebook support. Each time, I was told the issue would be “forwarded” or “processed soon,” but nothing has been resolved. As an affiliate, I invested my own money, time, and effort to bring them customers. They earned real revenue, but I have not received what I rightfully earned. This is very disappointing and raises serious concerns about trust and professionalism. I am still hoping Isinwheel will resolve this issue and honor their commitment. But until then, I cannot recommend working with them as an affiliate partner. 📧 Affiliate Email: forourdreamlife@gmailcom

This has not been my first time purchasing an electric scooter or bike, but it is the first time I’ve experienced issues from the very beginning. Within just a couple of weeks, the tire exploded. I was later told it may have been due to excessive air pressure or poor tire quality, as the tire had already started cracking on the sides. I want to clarify that I did not add any air myself — the air came as provided from the factory. In addition to that, several screws became loose or unusable, and I was unable to fix the issues on my own since I am not a mechanic or bike expert. I had to take the bike to a repair shop, where I was repeatedly told that multiple parts needed to be replaced. I ended up purchasing several replacement parts, including a major component on the handlebar, which would not stay in place. Due to the number of issues within the first two weeks, I contacted customer service to request either a return or proper support. Unfortunately, I was told that they could not provide replacement parts because the bike was already in my possession, and they also refused to accept a return. I felt I was given many excuses and very little actual help. Overall, this has been the worst experience I’ve had with an electric bike purchase.