isinwheel-USAReviews of isinwheel.com

Really great after sales support.

I had some issues with a new e-scooter and their customer service were supportive and in close contact with me to address all concerns and replaced some incoming defecive parts.

J'ai acheté velo U2 et j'adore....j'ai eue un petit problème et j'ai contacter la Cie et tout a été réglé dans un délais assez vite Merci 😉

Excellent after-sales service Following a problem with bottom bracket play and clicking noises on my Isinwheel M10 electric bike, I contacted Isinwheel support, who responded the next day asking me to tighten the crank bolts. I did this, and nothing changed. I contacted them again, and they told me to see a bicycle repair specialist, which I did the next day. The repair was completed quickly: it was a tightening and factory assembly issue. I paid the invoice and asked Isinwheel support to reimburse me for the costs incurred, as the bike was under warranty (I purchased it less than 3 months earlier), which they agreed to do. My problem was resolved, and I was reimbursed for the costs incurred; I am very satisfied. Thank you to the support team.

Great company

I’m having a fun time with the bike and honestly the best thing about it was customer service. The shipper was having trouble mailing it to me , and customer service answered me every time I was worried of not getting it. I’m truly happy with my purchase !

Had an issue with receiving my package that wasn't Isinwheels fault rather the courier although Isinwheel was very helpful during the whole process & kept in contact with me everyday.

Great product! Really great customer service! They will go the extra mile to make sure you are satisfied!