isinwheel-USAReviews of isinwheel.com

GOODNESS, let’s talk troubleshooting hi I am no bike mechanic nor do I mess around with anything that’s gonna blow up in front of my face lolz! They had me multimetering, videoing, & doing it wrong all in all! Lolz nobody to blame but user error, & after getting frustrated and take everything out of proportion in the meanwhile ISINWHEELS CS department is calm collect & helping me through it all no matter what! That’s what you call customer SERVICE! & that’s why I have found a new found RESPECT & Trust with Isinwheel & there product! I appreciate them for replacing my product& understanding my frustrations, it’s a mode of transport for me being that I don’t drive anymore ( smashed 6 vehicles) so I really enjoy my e board, and as I’ve said before I’d purchase me a brand new even if I had too and Thankyou folks at Isinwheel for supporting me and as well as tolerating me. I enjoy your awesome product, like I say people are always turning there heads when I’m rolling pass! So Thankyou folks, again! Great and awesome customer service. Thankyou for getting me back on the board swiftly and right before a beautiful SUNNY WEEK! Thankyou.

I recently received incorrect hardware specs from Customer Service, which caused my scooter to malfunction. Initially, the rep agreed to cover both the diagnostic fee and an additional $30 for the correct hardware, but only refunded the diagnostic fee. I was frustrated, especially since the email trail clearly showed that the issue was due to their error. However, after escalating my case to Tom, a quality control specialist, the situation took a remarkable turn. Following further investigation, an employee personally refunded the $30 difference out of pocket. I was blown away by this unexpected resolution. I'm giving this company full stars and would advise anyone with issues to persist in communicating with them. It's clear they value their customers and their reputation.

Although we neglected to apply an additional discount at time of checkout, we contacted Isinwheel and they agreed to provide equivalent discount value with an accessory we were interested in purchasing. Thanks for everything

Top product and best service , everything is perfect, i have 100% satisfaction with isinwheel company. Strongly recommended.

A part isinwheel sent me was lost in customs and isinwheel. They have gone out of three way in getting this part to me and it's coming express. One of the best customer service experiences I've had in a long time.

Realized we had a defective pedal upon assembly of our new ebikes. After reaching out and going through some basic troubleshooting the isinwheel team was prompt to respond and quick to send out the replacement part. Great service!

I would highly recommend this company to anyone. Customer service is top notch and they respond so quickly!

Fast Delivery and customer service was very helpful . You can email them or call their 1800 number and someone is always there to answer and help you for all your questions . Thank you and more power