isinwheel-USAiSinwheel has an abundant stock in United States, Adult E Scooter Shop Buy Cheap Smart for Kids. providing perfect after-sales guarantee system, fast and safe logistics chain.
isinwheel-USA (isinwheel.com) has 514 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 143 reviews with 1 star · Clear filters
Michael G.
This place is a scam. They claim the Scooter goes 28 miles an hour, but it only goes 7 miles an hour. The scooter broke 3 days after trying it out. They also did not give me my refund. I have been back-and-forth with him for months now. This is a straight up scam.
Hussein E.
Am 11.04.2023 habe ich bei Isinwheel einen E9MAX bestellt. Laut ihrer Seite wird der E-scooter innerhalb von 1-3 Werktagen geliefert hat, dann habe ich ihn aber leider erst am 17.04.2023 erhalten. Aber anstatt ich einen E9MAX erhalte, habe ich erhalten einen ZLION PLUS aus Spanien erhalten. Ich habe mich sofort beim Kundenservice gemeldet am nächsten morgen nach der Lieferung. Laut ihrer Seite antworten sie nach 24 Stunden. Ich habe 3 e-Mails verschickt aber auf keine wurde bis heute geantwortet.
Response from isinwheel-USAJun 21, 2023
Thanks for review us. However, we're not selling to DE, to better solve your issue, please contact or leave your review to the store you were purchased from.Thank you.
Tahir K.
Vorsicht es ist ein Betrug!!! Bestellt E9Max(10 Ah, 40km, 10 Zoll) und bekommt E9(7.5 Ah,30km, 8 zoll) I habe E9Max(10 Ah(Batteriekapazität), 40 km Reichweite und mit 10 Zoll) bestellt und bekommt E9 (7.5 Ah(Batteriekapazität), 30 km Reichweite, mit 8 Zoll.). Kundendient ist sehr schlecht. Frau Emily kann nicht zwischen E9max und e9 unterscheiden, sie nimmt sich viel Zeit, um zu antworten. Sie hat mein Problem nicht gelöst. Ich möchte den Roller zurückgeben. Ich benötige eine Rücksendung, weil das Unternehmen schuld und ein Betrug ist.
Response from isinwheel-USAJun 21, 2023
Thanks for review us. However, we're not selling to DE, to better solve your issue, please contact or leave your review to the store you were purchased from.Thank you.
Karolina T.
Customer service is shocking. Do not buy. I purchased over £700 scooter which broke after 2 and a half months. I sent several emails, managed to call them and was advised technical team will come back to me within 1 day. Another week gone and no response. Will report to trading standards
Response from isinwheel-USAJun 21, 2023
Thanks for review us. However, we're not selling to UK, to better solve your issue, please contact or leave your review to the store you were purchased from.Thank you.
Lea J.
Do not buy! Horrendous customer service. I purchased a scooter in January 2023. It is now March 2023 and the scooter is broken after being used 4 times. I have requested for it to be replaced. I have received numerous emails from the company asking me to fix it myself or to take it to a “local fix station” as they referred to it, they offered to cover the repair fee providing it was under £40! Appalling! It is not my responsibility to fix the item it is still under warranty. You also cannot speak to them over the phone and if by some miracle you do, they hang up on you. The language barrier via email is really bad.
Response from isinwheel-USAJun 21, 2023
Thanks for review us. However, we're not selling to UK, to better solve your issue, please contact or leave your review to the store you were purchased from.Thank you.
Reynaldo G.
Well let’s start with your site saying that I can order a (pair) of replacement inner tubes for my scooter but after receiving my order, I only received one inner tube. You guys know that a (pair) means two right? where’s my other tube? False advertising is a no no.
Johnathan R.
Isinwheel completely lies about their shipping. They say that you will receive your product between 2-5 business days from California. False, they shipped the product 7 business days after ordering the product and it was shipped from Fredericksburg, VA. It took 15 days to get to me. 2-5 day delivery is just a complete lie. It's more like 14 - 21 days. I think this company's transparency could be a lot better. They only have email support, and take very long to respond. The products are good as far as I know. They just have a lot of false advertisement that I feel is very dishonorable.
Matt
The scooter I bought for my 4 year old at Christmas has stopped working. 3 emails send to no reply. Message left on the voicemail no reply…..