isinwheel-USAReviews of isinwheel.com

Do not do business with this company. The first scooter I purchased was dead on arrival and had to be replaced. The replacement scooter after working for awhile is now completely inoperable. For 6 months Isinwheel has run me around with repair attempts that have all failed and absurd proposals to replace the scooter. The outcome is trashing the scooter and going with a different brand

I bought this electric scooter for my son in 2023 stop working after 3 months the brakes does work properly customer service is a joke don't even try to fix it asking me to fix it the warranty is 1 years this is a waste of money I would not recommend buying it very disappointed spent 300pd for nothing

The customer service is trash🗑️ FYI --- Isinwheel does not issue return shipping labels. If you purchase a scooter and you do not like it. You have to pay for your own return shipping label. I lost a lot of money dealing with this company.

Customer service sends repeated emails asking for information already sent, emails for reviews when they haven’t completed the service etc. Everytime I’ve emailed with an issue, they are always on “Holiday” and this time they couldn’t help me because they are remodeling their warehouse?! They do not honor their warranty and instead try to convince customers to accept $30 to repair at local shop and then sent ONE brake versus all the parts needed. They also sent NO instructions and said they do not have the wiring needed and asked if I could buy it locally. Ridiculous!

Finally received my order. App that comes with scooter can't be downloaded in Canada. Now I'm not able to lock it, which is why I bought this one. Bluetooth not detected. (Tried multiple devices) Just contacted Support which so far was NO help, the lady on the phone was not sure which App the I9 use's. Will update

Decent product but the company is the worst. No help whatsoever and deceptive descriptions. Easily breakable and the worst part is no information available online to aid self repair. Terrible company and customer service.

The biggest scam of a company I have ever used. I am so disappointed in the customer service. My scooters GT2 brakes are messed up after 2 weeks and they claim they will provide me with replacements but have been stringing me along and do not actually own any. I bought the scooter based on what was written on the website claiming they had replacement parts and a warranty but that is bs.

Beware!!! We bought an electric scooter for my son and unfortunately he was in an accident shortly after the purchase. A local repair shop needed us to get a replacement part so we contacted the company. It took over a month of back and forth emails and calls to eventually be told they could not get me a part-which in and of itself is a red flag. In the end, they offered to sell me a manufacturer refurbished scooter for $100. In less than a week, the scooter was unsafe to ride. There were significant problems with the steering component and a pin that holds the stick upright and is used to collapse it fell out. It has been over a week of back and forth emails and the very best the company will do is send me a replacement pin, compensate me $20, and suggest use glue or pay for it to be fixed at a local repair shop to fix the problem with the steering component. Please reconsider a purchase from this company unless you want problems and headaches and to ultimately be out a great deal of money and time!!!!