isinwheel-USAReviews of isinwheel.com

I bought a scooter and the rear wheel was defective, so the company sent a replacement. However, it was the wrong size. I’ve called and called and sent multiple emails but nobody from the company will respond. Now I have a useless scooter. Beware.

Customer service sucks. My longboard is still missing and they take weeks to respond. I still have not gotten a replacement after FedEx refunded Isinwheel. Totally trash customer service, very shady.

Feels like I got scammed, my tracking says my order is coming from Canada and I don’t live in Canada and they are based in the US I’ve emailed and called so many times the phone goes right to an automated message and hangs up and no one has ever answered my emails so I give it one more try and call finally someone answers the phone and they say they gave me the wrong tracking number and someone will get back to me in 24 hours and that’s it hung up the phone worst experience ever spent almost $600 to get crappy customer service and no e bike

We bought the scooter for our son's birthday in February. Three weeks later it stopped working. Countless emails and phone calls and videos later they sent us a replacement part they deemed to be the solution. No instructions on how to replace just a piece in a bag. That was not in fact the problem and three months later his gift still does not work. Not they are closed for some holiday I'm. Not aware of for the next 4 days. Awful customer service.

Im Dezember 2023 wurde ein Roller gekauft, nach zwei Monaten der erste Defekt. Weitere Probleme folgten. Einmal habe ich den Roller sogar zurückgeschickt, er kam defekt wieder zurück. Jetzt möchte ich ihn zurückschicken und das Geld zurück - nach nunmehr 4 Monaten. Es wird abgelehnt!! Bitte nicht dort kaufen!! Man findet kein Impressum!! Kundenservice in Fernost, nur nachts erreichbar (UTC Zeit!!) Ich probiere es jetzt über meinen Anwalt

Fiancé & I ordered 2 scooters. Not even 2 weeks later they all go on sale for 50% (whatever we jumped the gun and overpaid) Mine came 3 days late & hers a week late (no biggie) Upon arrival her back fender was bent & rubbing the back wheel. Cool whatever we’ll buy one. None on the site. Reach out to support. Apparently they are all out of the s10 plus fender & assures me that Its no issue. *then never responds again* About a week in my GT2 starts making a popping sound whenever I touch the charger to it (not plugged in even) They assure me it’s normal *then never responds again* They ask me “to just try it out for a few days” By then I’m almost at my 30 day mark and they offer me a $20 refund I accept because we are just so fed up by this point. Long story short, scooters run great overall.. but the company is rude Brian & Emma

I got a deal on 2 S9 Max scooters. One showed up with defects and I complained. They told me they'd send me 2 free locks and 40 bucks if I erased my review. Never got the 40 bucks because I updated review rather than change it completely. Other scooter shows up and it has a bent front fender and only goes 15mph. Is clearly an S9 pro and not the S9 Max I ordered that cost way more, has weight limit I need. Smh, wow. I'll never spend good money on an online only company again. Btw it doesn't even have option to delete review. So they wanted me to completely change review. Like I was so happy I had to get on tell people 🫤

Buongiorno, se si potesse dare meno di zero lo darei. Dopo neanche un anno di utilizzo sporadico il monopattino da errore e3. Contatto l'assistenza tramite questa signorina Betty che risponde che il problema è il freno e me ne manda due, uno anteriore ed uno posteriore. Faccio presente che io non riparo monopattini e che nel caso in cui dovessi rompere qualcosa loro sono i responsabili perche non hanno nessuna assistenza qui in italia. Non rispondono e se ne fregano. Il freno posteriore non è compatibile col mio monopattino, il freno anteriore si, ma cambiandolo il problema persiste ed in più si rompe il filo dell'acceleratore e il frontalino del quadrante, che bisogna obbligatoriamente staccare rompendolo perché è incollato, per svitare delle viti e arrivare ai contatti dei freni. Ricontatto l'assistenza che risponde che per loro la garanzia dura un anno e che a questo punto risulta già scaduta e se ho bisogno di ricambi li devo comprare su amazon. Faccio presente che in europa dura 2 anni e loro si devono attenere a quella del paese dove vendono e che ancora dovrebbero comunque considerare il problema non risolto, ma niente se ne fregano e mi dicono che per loro è così. VI CONSIGLIO DI NON COMPRARE DA LORO NESSUN ARTICOLO PERCHÉ NON DANNO NESSUNA ASSISTENZA ED HANNO SOLO PRODOTTI SCADENTI. DOPO AVER SPESO FIOR DI QUATTRINI SCAPPANO. VERGOGNA