isinwheel-USAReviews of isinwheel.com

This Company is absolutely garbage, they use CHEAP batteries for their scooters and I guarantee you that your scooter will die within 8-12 months; Their customer service is straight TRASH they will not help you and BS you the entire time. I can’t wait for them to be out of business :)

After using my scooter for only 4 months I'm having trouble with a deflated rear wheel. I'm totally happy to buy a replacement wheel and install it myself, with advice on WHICH wheel is compatible for my exact scooter. That's all I'm asking! Is alittle SUPPORT on the product you have sold me. I do not expect alot. I was sent a replacement wheel but to an incorrect address. The company say they have shipped it so there is nothing else they can do. I expect they want people to buy a new scooter whenever something breaks or doesn't work anymore? Because I just cannot find the parts for this.

Very disappointed. Handlebar stem lock bolt was not included with my bike. I have a requewst in with Isenwheel but I am really unhappy.

Battery went out within 9 months of scooter purchase. Was told no warranty. Have tried to order new battery 3 times over the course of 3 months. Orders keep getting canceled. Communication from isinwheel is less than poor. Definitely do not recommend this company.

Horrible customer service. I encourage all of you to file a claim with your bank and receive your money back if item was not shippped yet, or even if it was shipped defective and they are not responding. Your bank will give you money back and hunt merchant for scamming people. I have experienced zero customer service and ghosted for days, until I read my bank’s options of filing claims and receiving refund from the 1-2 business days.

I ordered two e-scooters from Isinwheel, a GT2 and a RPro. The GT2 arrived only partially charged, and would not fully charge (3 out of 4 bars) when put on the charger to green light status. On the initial ride the maximum speed in the top mode (turbo) was 15.5 mph, which is only 55% of the unit specification of 28 mph. My initial submittal to Isinwheel customer service was on 7/2/24, and I clearly provided concerns and applicable parameters. The initial follow-up response blamed operational error, without basis. My subsequent email replies and voice mails requesting response to my concerns, including queries to return products under 30-day satisfaction guarantee, have went unanswered since that original contact.

Purchased two ebikes off Amazon from this company. They were supposed to come with helmets that never arrived. I received the bikes and once put together wouldn't stay up. The kick stands had the bikes so upright that they would fall over unless on perfectly level ground with no wind. I reached out to support and they told me to bend the kickstands. I had to pay someone as this was not easy to do. They still didn't send me the helmets. I left a negative review on Amazon and the company reached out to me. I gave them my number and then they proceeded to only call me between 8:30PM-11PM each night until I spoke with them. The person told me that they would refund me $50 and send the helmets IF I removed my review immediately! As the person reached me while I was dealing with an emergency issue at work I told him I didn't have time to speak. The guy said "since I have you on the phone let's discuss this." At that point I hung up on the obnoxious customer servce rep. So they hold the helmets up to get a positive review is garbage!

Please for the love of God do not buy from this company it is a complete scam ! I bought a scooter and had it about 4 days and wouldn't even charge! I reached out to these people and they sent a new charger out which that didn't work, sent a new battery out which was the wrong one now all of a sudden they say they are out of stock of the scooter batteries and want me to take it to a local repair shop. I'll just chalk this up as a loss