isinwheel-USAReviews of isinwheel.com

Customer service is non existent, if you have any problems with your order — oh well, too bad so sad, I guess, because there is literally no way to get through to them. I would not order from their website. First of all the website is very predatory. When I registered on it using my google account it automatically filled my info INCLUDING my credit card. I did not give the website my permission to do so and this never happened with any other websites. This led to another problem: When the website autofilled my info I did not notice it (because obviously I didn’t know that it autofilled my default address and when you press on your cart it takes you to the “continue” button, past the address field) and did not notice that it used my OLD address. Clicked “continue” thinking that I’ll input the address on the next page and got the notification that the order was made. Very predatory. No button to cancel the order. Called the customer support and they never responded, emailed them asking to change the address and they only responded 3 days later saying “Call fedex for it”. I DID called fedex and they say the seller put the restrictions and only they can change the address. So my expensive scooter is heading to someone else’s house right now. Tried calling them again but they never pick ip the phone, one beep later it says “Sorry we can’t accept your call”. Avoid them at all cost!

I have booked on sep 20, and still not received my e bike. Everytime I call it says out of stock. Charged me for the e bike. Asking them when will i received, they say no idea. Ask for refund will take 6-7 business day. So frustrated with this company. Would not even give one star for this. Heard good reviews about isinwheel. But really bad with what's going on with my order. No proper costumer service, who could help with my order. Taking it to lightly. Sending them email, but no proper response. Thanks isinwheel.

Impossible to get hold of this company have left voicemails and sent numerous emails to no avail

They advertise the scooter as being $1200 which I later learned was sold everywhere for $399. When I tried to return the scooter, they try to get me to pay the return fee and a restocking fee after eight days of going back-and-forth, 10 days of lost time, and $80 in Ubers. I still have the scooter and they won’t take it back, unless I pay all of these fees which will amount to basically losing for

I bought the Isinwhell GT2 800w OFF ROAD model in February 2024. I also bought the extended warranty from the company EXTEND for 3 years. In April 2024, we had a problem with a failure in the dashboard and the scooter stopped working. After disconnecting the cables, it started working again, but with a fault in the accelerator. The accelerator keeps getting stuck at maximum speed and does not return. I contacted the seller, but to this day the case has not been resolved. In June, the blue LED lights on the footrest stopped working. I requested a repair and the seller only sent the lights so that I could do the repair myself. The accelerator problem has not been resolved to this day. I sent several emails and they have not responded to my request. I contacted EXTEND and they said that they can only give me a warranty after 1 year of using the product.

Ordered bike Aug 24- was in stock- still don’t have it. Multiple apology emails about emails, then logistics, then warehouse, then will send immediately and issue a credit for the trouble - days gone by and still not even shipped out…

I had the v8 board for two weeks and it so t hold a charge for more than 5 minutes. They never pick up their phone and are slow to respond to email. I’m asking for a replacement and they are stalling. They want me to help diagnose the problem. I do t have equipment to do this nor is it my responsibility. Do not buy anything from this company.

Thief's. I have yet to recieve a refund for a refused package from this company on August 21. Several phone calls and emails with no reply or refund.