isinwheel-USAReviews of isinwheel.com

my personal experience: I purchased a bicycle, and the motor stopped working within the first two weeks I tried reaching out to customer service several times via email, but all I got was many apologies free helmet and no solution customer service kept on avoiding my question now I'm getting more apologies ( sorry can not help you bike is out of warranty )

Purchased the GT1 and GT2 scooters 11/24, one for my son and one for me. I opted for the GT2 because it offered the 1000W motor vs. the 800W motor on the GT1. The GT2 scooter I received came with an 800W motor. When I inquired with isinwheel they stated the 800W motor performs like the 1000W motor. BS! They absolutely did not care they were FALSELY advertising and simply offered me three more months worth of warranty. Who knows how many other products they are doing this with.

I purchased this bike this year and I’ve had various issues with it like the breaks screaming, false advertising as it says it can last almost 40 miles on one charge but only last 15, doesn’t display charge, and more. I reached out to customer service and saw how they were failing to help me along with the issue that they even ghosted me. The problem is on their website they choose to hide the bad reviews from their viewers leading people to suffer the same mistake as I did. Please don’t buy from these people, you’ll spend a lot of money to basically get an item that is defective and doesn’t work while also dealing with poor customer service.

Absolute satanic company. The scooters break down aaaalll the time. No customer support. My buddy lost his both his sons due to these isinwheel scooters. We are in the process of shutting these irresponsible china scammers DOWN!

I have an 11 min ride to work and the bike won't make it . Apparently Jessica says H stands for Hot and when the bike flashes hot I should stop and wait 30 min . Id get there faster walking. I don't want the bike ,don't like the bike but they wanna pay me to keep it . And delete my review which isn't gonna happen as long as I'm loosing money for their crappy bike. Not happy

I bought the M10 bike 2 weeks ago to learn it didn’t have long lasting battery life, the wheels are not even solid! But the worst part, is that I’ve been trying to return it and they won’t cooperate. They even tried to bribe me saying they’ll give me $50 so I can sell the bike and won’t have the "Hassle" of returning it! BIG SCAM

N'ACHETEZ PAS ISINWHEEL Trotinette ne s'allumait pas des la réception. Videos et photos pour preuve comme demandé par le support. Après presque 1 mois de palabre avec des propositions inacceptable j'ai reussi a la renvoyer. Je viens de recevoir un mail du support pour un remboursement à 70% car la trotinette a ete utilisé selon eux, ce qui est faux car elle n'a jamais démarrée donc jamais roulé... Les photos et vidéos le prouvent car ils en ont demandés plusieurs. Sinon ils proposent une 2eme option comme ils ont réussi à la réparer, de nous la renvoyer avec 62 euros supplémentaires. MENTEUR et VOLEUR J'ai demandé le remboursement integral et j'attends encore un peu avant de partir en justice. N'ACHETER PAS ISINWHEEL !

I've been using it along 5 months. I was expecting a better performance since the beginning. I am a 85 kg men who rides it almost every single day for around 17 km. The battery started to drain out quickly. I used to do the round trip having 60% of battery at the end of the day. Now, I pray to get home and the battery is almost drained (5-10%).