Irresistible MeReviews of irresistibleme.com

Response from Irresistible MeAug 19, 2025

We’re so sorry for the mix-up with your order and for the frustration this has caused. I’ve checked your case and can confirm that your return is already registered, and it will be processed as soon as we receive your package back. Please know we never want you to feel ignored. Over the weekend we have a smaller team working, which can sometimes delay responses, but your case is definitely being taken care of. Thank you for your patience and for giving us the chance to make this right.

Response from Irresistible MeAug 15, 2025

We’re sorry to hear about your experience and appreciate the opportunity to clarify. At checkout, customers can choose between two options: VIP Member and Non-Member. If you subscribe to the VIP Membership, you receive a 50% discount on your purchase. The membership begins with a $0.95 trial fee, and after one month, a $39.90 monthly fee is charged. This amount is added as store credit, which can be used toward future purchases or refunded in full if unused and the membership is cancelled. The membership can be cancelled at any time. Regarding order cancellation, please note that orders are processed automatically. Once a tracking number is generated, we are no longer able to cancel the shipment. However, we are happy to assist with a return once you receive the product, as long as it meets our return policy. If you’d like to proceed with a return and refund, please contact our support team at [email protected] so we can help you right away.

Response from Irresistible MeJul 25, 2025

We’re sorry to hear about your experience and appreciate you letting us know. We are unable to locate your account based on this review, but we would like to resolve this for you as quickly as possible. Please email us directly at [email protected] with your order number and the name on the order so we can look into your refund immediately. Thank you for bringing this to our attention, and we look forward to assisting you.

Response from Irresistible MeJul 14, 2025

We’re very sorry for the inconvenience this has caused you. Our customer care team has reached out via email again to work with you on finding a solution. Please note that our return policy is clearly outlined on our website and product pages, including instructions to open the product starting with the sample weft to ensure it matches your needs before fully opening the product. Additionally, the tube has a sealed sticker with a clear message advising not to open unless you intend to keep it. These strict return conditions are in place due to hygiene and safety reasons, to guarantee all customers receive brand new, safe products. We appreciate your understanding and are committed to assisting you through this.

Response from Irresistible MeJun 14, 2025

Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must be, especially when you placed your order well in advance with a specific date in mind. Unfortunately, with standard shipping, there can occasionally be unforeseen delays during transit that are outside of our control. That said, we absolutely recognize that the lack of timely updates and clarity from both us and the carrier has made this experience far from acceptable. According to the most recent tracking update, your package was delivered on June 13th by USPS. If for any reason you did not receive it, please let us know right away so we can further investigate and make this right. We truly value you as a customer and regret that this experience fell short of both your expectations and our standards. While we offered a gift card as a gesture of goodwill, we completely respect your position and are here to assist further in resolving this to your satisfaction. Thank you again for your feedback — it helps us do better.

Response from Irresistible MeJun 4, 2025

We’re really sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback. We always want our customers to love their hair, which is why each set includes a sample piece you can check before opening the full product. This helps ensure you're happy with the shade and quality before committing. For hygiene and safety reasons, once the main package is opened, we're unfortunately unable to accept returns—this is a standard policy across the industry to protect all customers. We understand this might be frustrating, especially when the product doesn’t meet expectations, and we’re genuinely sorry for any inconvenience this caused. If you have any further questions or need assistance, our team is always here to help if you contact us directly at [email protected]

Response from Irresistible MeJun 4, 2025

We're truly sorry to hear about your experience and completely understand how frustrating this must have been. Please know that we genuinely care about every customer's satisfaction and always aim to offer the best support we can. To clarify, during the checkout process, the shipping address is required and must be confirmed before moving to the payment stage. This step is important, as the available shipping options are based on the address entered. We’re sorry if this part of the process wasn’t clear or if something unexpected occurred during your order. Regarding changes to an address: once a tracking number has been generated and added to the order—especially with standard delivery through UPS Mail Innovations—we're unfortunately unable to make changes, as the package is already in the shipping queue and on its way to the carrier at that point. We understand how frustrating this policy can feel, especially when you're trying to fix a small error quickly. That said, we sincerely apologize for the inconvenience and are always working to improve both our systems and communication. If there’s anything else we can do to support you from here, please don’t hesitate to reach out again to our customer service team at [email protected]

Response from Irresistible MeMay 8, 2025

We’re truly sorry to hear about your experience and frustration — we understand how important it is to feel confident in the quality of your purchase. To clarify, our return policy is in place for hygienic and quality control reasons. In order to accept a return, the main packaging tube must remain sealed and unopened. Each full set comes with a separate sample weft, located in the "Try Me" compartment. This piece is included so you can check the color, length, and texture before committing to opening the full set. However, if the sample weft has been altered (including being heat styled), the return is unfortunately no longer eligible, even if the main set remains unopened. We include this policy to ensure every customer receives 100% new, untouched products. We appreciate your feedback and are happy to answer any further questions you may have about our product care or return process.