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Disappointed with Irresistible Me’s Return Process and Customer Service
I recently ordered from Irresistible Me and had a very disappointing experience with their return process. One of my orders arrived with a broken seal, and I immediately contacted customer service. They told me as long as the main set was sealed and in its pouch, I could return it. I followed their instructions carefully. I dealt with a representative named Andra. While she was polite, the instructions she provided about returns were incomplete. Because of this, I followed her guidance in good faith, but my refund was reduced by 50%. When I sent the product back, they later told me I would only get a partial refund because the “sample” was missing. At no point in their initial instructions did they mention that the sample had to be included, nor did they link me to the full return policy. I acted in good faith based on their guidance, yet I was penalized for incomplete information. This order was a significant expense, and losing half of it due to unclear communication feels very unfair. Their customer service remained polite but ultimately refused to take responsibility for the lack of clear instructions. I would caution others to read every detail of their return policy before ordering. My experience has left me feeling frustrated and undervalued as a customer.
Response from Irresistible MeSep 30, 2025
We are truly sorry for the confusion and for the inconvenience caused by receiving your order with a broken seal. Unfortunately, such issues can sometimes occur during warehouse or delivery handling. For this reason, each set also includes an additional layer of security, the golden strings securing the wefts. As outlined in our Exchanges and Returns Policy (available on our website), returns must include the product in the same condition as received, including the sample weft. The sample is part of the set and needs to be returned unaltered in order to qualify for a full refund or exchange. While our policy does not normally allow refunds or exchanges when all return conditions are not met, we made an exception in your case by issuing a 50% refund. We sincerely apologize again for any miscommunication and appreciate your feedback, which helps us improve our process and communication with our customers.