Irresistible MeReviews of irresistibleme.com

Response from Irresistible MeDec 17, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear that the tape-in extensions did not meet your expectations, especially after trying multiple packs and experiencing the same issue. Our tape-in extensions are made from 100% human hair, and tangling or matting after washing is not expected. This type of issue can sometimes be related to factors such as product buildup, water quality, or the specific care routine used, but we understand how frustrating it is when this happens despite proper care. We would genuinely appreciate the opportunity to review this further and see how we can assist. Our customer support team is available to discuss possible solutions, including care guidance or options available under our policy. Please feel free to reach out to us directly at [email protected] with your order details so we can look into this matter more closely. Thank you again for your feedback. We value all customer experiences and are always working to improve our products.

Response from Irresistible MeNov 25, 2025

Thank you for taking the time to share such a detailed review, we’re truly sorry to hear about your experience, and we completely understand how disappointing this must feel. This is definitely not the experience we want for any of our customers. We also want to clarify that we did reply to your email as soon as we received it, and we’ve emailed you again now. Please check both your inbox and your spam folder in case our messages were filtered there, sometimes this can happen depending on email settings. Regarding the tangling, matting, and clips coming loose: hair extensions are more sensitive than hair still attached to the scalp, so using the right care products and techniques is essential for maintaining their quality. Even with proper care, improper products or handling can sometimes cause tangling or matting. That said, the issues you’re describing are not typical, and we absolutely want to investigate further to ensure you received a high-quality product. Please respond to our email so our team can review this with you and work on a resolution. We truly value your feedback and want to make this right.

Response from Irresistible MeNov 20, 2025

Thank you for taking the time to share your experience, Dana. We understand why this situation felt confusing, and we want every customer to feel supported and informed when shopping with us. Our clip in tubes include a black seal on the main section with the message OPEN ME ONLY IF YOU WANT TO KEEP ME. Each tube also has a sample weft in the TRY ME compartment at the bottom. This lets you check shade and texture without opening the main product. These steps protect product hygiene and ensure that every customer receives a new item. We make our return policy available on our website, and every product page includes a simple guide that shows how to open the tube starting with the TRY ME section. Many customers use this guide to confirm that the product works for them while keeping their return option open. We want you to feel confident when shopping with us. Our team is here to help you with any concern you may have. If you need more support, we recommend reaching out to our customer service team at [email protected]. We will be happy to assist you.

Response from Irresistible MeNov 18, 2025

Thank you for sharing your feedback, Maricela! We're sorry to hear that the extensions did not meet your expectations. You deserve hair that feels good and stays manageable. Shedding and tangling usually point to a specific issue, so we want to look into your order and understand what happened. Please email us at [email protected] with your order number and a few photos. We will review everything and help you find the best solution.

Response from Irresistible MeNov 6, 2025

We’re sorry to hear about your experience and would like to clarify a few things regarding our products and membership. All of our hair extensions come in sealed tubes, with a sample packed separately for customers to check the quality first. For hygiene reasons, once the black seal is broken, which includes a clear message stating to only open if you wish to keep the product, the return guarantee is no longer valid. This ensures the safety and quality of our products for all customers. Regarding our VIP membership: every customer has the choice to opt in or out during checkout. VIP members receive a 50% discount on every purchase, and the monthly $39.90 goes into their account as store credit, which can be used for future purchases or fully refunded if not used when the membership is canceled. We value your feedback and encourage customers with questions or concerns to contact our team directly at [email protected] so we can assist personally.

Response from Irresistible MeNov 6, 2025

We’re sorry to hear about your experience and want to clarify some important points about our hair. All of our extensions are 100% human hair and go through multiple steps before being sold. This includes collecting hair from voluntary donors, chemical cleaning, and processing to achieve the desired color and texture, as well as treatments to maintain and prolong quality. Because the hair is no longer receiving nutrients after processing, it can be more sensitive than natural hair and benefits from extra care, such as deep conditioning, washing only when needed, using low heat, and applying heat protectant before styling. When we receive a customer concern, we request details like a photo of the barcode and description of the issue so our quality inspection team can investigate that specific product. This allows us to identify any potential issue and offer a resolution tailored to the situation. We take all feedback seriously and encourage customers with questions or concerns to reach out to our team directly at [email protected], so we can assist promptly.

Response from Irresistible MeOct 30, 2025

We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how disappointing it must have been to deal with both the return issue and the product concerns, and we sincerely apologize for the inconvenience and frustration this caused. After reviewing your case, we can confirm that all of your orders have been fully refunded. We’re sorry it took longer than it should have for this to be resolved, and we regret that your emails went unanswered in the process; that’s not the level of communication or service we aim to provide. We also appreciate your comments regarding the extensions’ quality. We take this feedback seriously and are working closely with our team to ensure better consistency and durability moving forward. Thank you again for bringing this to our attention. Your experience helps us improve, and we’re truly sorry that we fell short this time.

Response from Irresistible MeOct 30, 2025

We’re very sorry to hear you had a negative experience with our customer service. That’s never what we want for our customers, and we sincerely apologize for any frustration or inconvenience caused. We’d love the opportunity to make things right; please reach out to us at [email protected] so we can look into this and assist you directly.