flavio S.
no refund + item never arrived
I ordered a human hair wig, but unfortunately my package never arrived. Customer support was polite and acknowledged the issue, but because PayPal's 180-day protection period had expired, a refund to the original payment was no longer possible, according to them. I then requested a bank transfer or a separate PayPal payment, but both were refused. The only solution offered was a store gift card. In the end, I accepted the gift card because I did not want to lose the full value of my purchase, not because I was satisfied with the resolution. To be honest, I had no intention of placing another order. Having a package fail to reach its destination does not inspire confidence and did not leave me with the impression of dealing with a professional shipping process. I believe a customer whose order was never delivered should receive a monetary refund, not be forced to accept store credit.
Response from Irresistible MeAug 12, 2026
We're sorry your package never arrived. Your order did ship from us, and tracking showed it reached your country and entered customs for inspection, but we never received any further updates after that point. On the refund: once PayPal's 180-day window closes, a refund back through PayPal is no longer possible, and this isn't something we can control or work around through another payment method. That's why we offered a store gift card for the full order value, so you wouldn't lose what you paid. We're sorry this wasn't the outcome you were hoping for, and we appreciate you working with us on it. If you place another order in the future, reach out to us at [email protected] and we'll keep a closer eye on the shipment for you.




