Irresistible Me is a NY-based hair extensions and wigs brand founded in 2012. Known for their luxurious feel, seamless blend, and long-lasting quality, Irresistible Me's hair products offer an effortless way to add volume, length, or a confidence boost. Its clip-ins and invisible clip-ins collection have won multiple awards and have been worn by numerous major red-carpet celebrities. Over the past several years, its human hair wigs collections have experienced strong growth, offering trust-worthy consistent quality and a variety of trendy designs.
Irresistible Me (irresistibleme.com) has 416 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
irresistibleme.com
Website
irresistibleme.com
Category
Accessories
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The hair is pretty. Not as pictured but an okay color. The smell!!! I have been wearing extensions for 11 years and have never had hair smell like this. It has been washed twice and still reeks. Would not recommend.
Response from Irresistible MeJan 27, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that the hair did not meet your expectations and for any inconvenience caused by the smell you mentioned. This is not the standard we strive for, and we want to make things right.
Our extensions go through a special silicone treatment for extra shine and protection during transit, which may occasionally result in an odor. We recommend washing them thoroughly with a gentle, sulfate-free shampoo and conditioner before use to remove any residual treatment.
If the issue persists, or you feel the product is defective, please don’t hesitate to reach out to our team at [email protected] with your order details so we can assist further. Your satisfaction is our priority, and we’d like the opportunity to address this matter.
Thank you again for your feedback, and we hope to hear from you soon.
Best regards,
The Irresistible Me Team
NK
Nancy K.
Beware of Irresistible me unprofessional business
Beware of Irresistible me unprofessional and deceiving customer service! don’t waste your money. i purchased a wig that cost almost $200 snd when i received it was nothing llke the photo on their site! i tried to contact them for a return label and they just chose to ignore me! i have lost my money and i am stuck with a poor quality unwearable wig!
Response from Irresistible MeJan 27, 2025
Thank you for your feedback, and we sincerely apologize for any frustration caused during this process. We want to clarify that we have responded to each of your emails with detailed instructions on how to return the product. Our last communication with you was on December 20th, when we also provided you with the return label.
As of now, we have not yet received the return. If you believe the package was sent, we kindly ask that you check with the carrier and provide us with any tracking information so we can assist further.
Your satisfaction is important to us, and we’re here to help resolve this issue. Please don’t hesitate to reach out to us at [email protected], and we’ll do our best to assist you promptly.
Best regards,
The Irresistible Me Team
KF
Katrina F.
Confused and unsure if I’m getting my package
Placed an order nearly a month ago & my hair extensions have not moved in weeks. They are sitting at USPS Regional facility in the US? Now I’m not even sure if I will ever receive my package, for that reason I’m giving this company a 0 rating.
Response from Irresistible MeJan 27, 2025
We sincerely apologize for the delays you experienced with your order. Unfortunately, the delay was caused by disruptions due to Canada’s postal strike, which impacted shipping times.
According to the tracking information, we see that your package was delivered on January 13th. If you have not received it or need further assistance, please don’t hesitate to contact us at [email protected], and we’ll be happy to help.
Thank you for your patience and understanding!
Best regards,
The Irresistible Me Team
RE
Rebecca
Absolutely horrendous service
Absolutely horrendous service. I attempted to return an unopened item only for them to send it back to me, now open, and not responding to my emails asking what happened. Honestly feels like a frame job. Do NOT buy from here.
Response from Irresistible MeJan 27, 2025
We’re sorry to hear about your experience and would like to assist you further. Unfortunately, we were unable to locate your account and order based on the information provided in this review.
Please contact us directly at [email protected] with your order details, and we’ll do our best to resolve this issue promptly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
The Irresistible Me Team
DR
Diosa R.
I can't believe I spent $462.77 a lon…
I can't believe I spent $462.77 a lon of money and my wig never arrived.
Response from Irresistible MeJan 27, 2025
We truly apologize for the frustration caused by the missing package. Based on the tracking number provided, FedEx confirmed delivery of your order on November 6th and included a photo proof of the location where the package was left. Since the package is marked as successfully delivered, we strongly recommend filing a missing package claim directly with the carrier.
Our customer care team has already informed you of the next steps to take in such situations. Please don’t hesitate to reach out if you need further assistance, and we’ll be happy to help you through the process.
Thank you for your understanding,
The Irresistible Me Team
JO
Joanne
I would also give a zero if I could.
I would also give a zero if I could. No phone call to call them for returns/exchanges. I got sent the wrong wig and sent the package back with their return label. The package is stuck in transit and I get no help from them. The package isn't insured because the label was created on their end. They made the mistake of sending me the wrong one and now I'm having to follow up with usps. The customer service person has not been helpful and keeps giving me the same response of it takes 10 days from when they receive it. I keep telling them if its lost that doesn't help on my end. They can't even check on their end to confirm if the package is there. One of the worst experiences with a returns/exchanges I've ever had.
Update:
I only got a refund because I had to dispute the charge with my bank because the company just kept saying to wait and my package might be in the warehouse just not scanned. But they can't look for the package? So I'm now replying to their reply to my review. The chargeback has been processed and accepted, but I had to dispute this charge. Otherwise irresistible me would still be giving me the roundabout answers I've been getting to just "wait." When I asked how long I have to wait, I was told it takes 10 days to process everything. I asked how they could process a missing package and was told yet again that it could be in the warehouse. After waiting 1-2 weeks, I was done waiting. I still stand by my initial review that this is the worst experience I've had with a company for a refund for an incorrect item that was sent and then lost by the post office. If I was sent the correct one, I could've avoided this experience altogether.
Update 2: We will just have to disagree with how this was handled. I wasn't expecting another refund after my bank already resolved the issue for me. Being told to wait while the post office has deemed my package as missing is the issue. That was the stressful part. The refund process wouldn't even start until the package was accounted for. So I'm stressing about an unaccounted for package and asked if there was a way to check the warehouse since you said it could possibly arrived and not scanned. But you said you couldn't check the warehouse to see if my missing package was there and to just wait. I had to follow up with the post office. The customer service person just telling me to wait for an unknown amount of time is the ridiculous part. There was no guarantee that the package was there. It should've arrived by Oct 28 or 29th. Even if you had said it could take a month to find if the package in the warehouse, I don't know how you'd expect anyone to wait that long especially since we weren't even sure it was there to begin with because you couldn't check. It's one thing if the return item was 20 dollars, but it wasn't. And again it was the wrong order sent to me.
Update 3: “This is why we advised waiting for further updates and were unable to confirm its status earlier” this statement here is the issue. Are you honestly expecting people to continue waiting when a status of a package can’t be confirmed? So is the expectation to just sit around for a month stressed out? It’s one thing to wait a month for a refund while you inspect the returns. It’s another thing to wait for a month for a package that couldn’t be accounted for. I’m glad the missing package was found, but yeah I would not buy from here again because of this experience.
Response from Irresistible MeJan 26, 2025
We sincerely apologize for the inconvenience you’ve faced with your return process and understand your frustration. We strive to ensure that our customers have the best experience, and we regret that this has not been the case for you.
Upon reviewing your situation, we can confirm that a chargeback has been processed and accepted, and the refund should be released to your account by your bank soon. We truly appreciate your patience in this matter, and we apologize for any confusion or delays.
Thank you for your feedback, and please don’t hesitate to reach out to our customer service team if you need any further assistance.
Update:
We truly apologize for the frustration and inconvenience you experienced during this process. Upon reviewing your case in detail, we want to provide some clarification regarding the timeline and actions taken.
Your return was received in our warehouse on November 27th. However, since a chargeback was filed with your bank on November 9th, the disputed amount was immediately deducted from our account and held by the bank while they reviewed the case. Unfortunately, once a chargeback is opened, we are unable to process a separate refund directly, as the matter is fully managed by the bank.
Given this situation, the only option available to us was to accept the chargeback, which ensured that the refund was handled through your bank. We understand how this may have added to your frustration, and we sincerely regret the confusion and delays you experienced throughout this process.
Thank you for your feedback, and we’re committed to using this experience to improve our processes moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Update 2:
We truly regret the frustration and stress you experienced throughout this process.
We understand how concerning it must have been to wait for a package that was not accounted for. After reviewing the situation further, we can confirm that your return was only received by us on November 27th. At the time of your communication with our customer care team, we had no record of it being in our warehouse. This is why we advised waiting for further updates and were unable to confirm its status earlier.
We genuinely apologize for the uncertainty and inconvenience this has caused, and we appreciate your patience as we work to improve our processes for handling such situations.
Thank you again for your feedback, and please don’t hesitate to reach out if you have any other concerns.
Best regards,
The Irresistible Me Team
KG
kim G.
Scam
Scam
They did not pay my affiliate marketing commissions, even though I generated nearly $5,000 in sales for them. The affiliate marketing policy only mentioned one line: "you will receive a 15% commission for each successful referral order." Before I began marketing, I emailed them to ask about the policy, specifically the timing of commission payments. I received a welcoming reply wishing for good cooperation.
When I started earning commissions, I sent an email asking about the payment schedule. They suggested that I re-register my affiliate account and continue marketing, but then they erased all my order history and my approved commissions. As soon as I discovered this, I emailed them, only to be told that they needed transaction history in order to pay.
Fortunately, I had taken screenshots of my transaction history, showing the orders and approved commissions. Though very frustrated, I sent all the requested information to them via email and Instagram... but after that, they blocked my affiliate account and went completely silent.
Response from Irresistible MeJan 24, 2025
We are very sorry to hear about your negative experience, and we understand your frustration. This is certainly not the experience we strive to provide for our affiliates. Please reach out directly to our affiliate team at [email protected], and we will make sure to investigate and resolve this matter for you promptly. We truly value your partnership and appreciate your patience. 💖
HL
Heather L.
These guys are horrible
These guys are horrible. They guarantee 100% satisfaction but then they send a package with a tiny sample in the top half of the canister and it says if you break the seal, no refund. Well you can’t tell based a skinny sample - at ALL! So you have to open it. The clips stink. They don’t stay in. The hair looks awful. The hair color did not match. So I contacted and said I am not happy, can I at least get a partial refund. This product is awful. They said no. I explained I do not want a return or full refund but I’m very unhappy with the product and they said, no you broke the seal. They do NOT say this in their advertising. They say 100% guarantee. Do not buy this!! They have terrible, terrible customer service and it is NOT worth it. I could never ever use these extensions without looking like it’s Halloween and I’m in a bad costume! I am sure most of the reviews are fake.
Response from Irresistible MeJan 27, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with your experience and our product.
We’d like to take this opportunity to clarify our return policy, which is outlined both on our website and on the seal attached to the tube the extensions come in. All our clip-in sets include a separate sample piece that allows you to check the color, texture, and length without breaking the seal on the full set. This policy helps ensure that all returned items remain hygienic and in their original condition for future customers.
We’re sorry if this was not clear to you, and truly regret that the product didn’t meet your expectations. While we’re unable to issue a refund for items with a broken seal, we value your feedback and will take your comments into consideration as we continue to improve.
If you’d like additional support or advice on how to make the extensions work for your needs, please feel free to contact us at [email protected]. We’d love the chance to assist you further.
Best regards,
The Irresistible Me Team
