Irisheupassport is listed under Registration Services.
Irisheupassport (irisheupassport.com) has 76 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Nono
The 20 day turn around for issuing is a joke! Over twice that time and still no passport. Of course they cover themselves by stating the 20 days is only an estimate. Yes they may have a backlog but working 9-4.30 daily and no weekends is NOT gonna clear it. Micheal Martin says he’s aiming to reduce these times but in the meantime people are being stressed out trying to obtain their passports! As one of the last reviews said SORT IT OUT - how inept are you???
Edel M.
Sent in my first application with documents, by the time they eventually got around to it I’d to send further information,3 week’s from posting I received a email saying I needed to send other documents, so I sent them In hope everything was in place to proceed with the application, then I received a email telling me me I had to send a letter from the uk government,,, holy god, so I phoned to ensure the evidence I would supply was enough and I was told “yes that’s fine” so after 4 recorded deliveries at a cost of £40 I then received a email 3 weeks later to tell me my photographic evidence has expired and they can’t use it and to forward a colour photocopy of my driving license signed by my witness and send a new photo via their link, I originally sent my British passport with 3 months before it expired,,, at this point I’m thinking I’m not going to get my passport in time before I travel so I asked for my passport to be returned so I could apply for a renewal, I then got a email telling me to send evidence that I have flights booked with my name in in the conformation to return my passport that I sent on the 22nd of February and because of their incompetence it went out of date,,, I’ve no words only that it’s going to cot me£240 to get a emergency British passport to allow me to go on my annual holiday,,, absolutely shocking service, and we’d chat is useless, if I knit would be like this I’d have avoided and my husband is in the same position as myself, we’re out a shed load of money and no passport, shame on you.
Just M.
If I could give zero stars i would. Absolute abysmal service. Delivered on 8th January and still not returned. Tracker said it would be here on 12th March and still nothing. Had all my documents back 2 weeks ago and still no passport. Needs a serious overhaul and something done about it. SORT IT OUT
Dominic W.
Giving an extra star as people are nice, in the main, when you can contact them. 8 plus weeks now. Well pass the spurious “ target” date. Why bother? The whole “tracker” on the website is pointless.
Darach
Excellent service! Online renewal application submitted on Wednesday midday. Passport arrived at house 09.45 on Friday-less than 48hours turnaround
Catarina P.
Horrible experience. Terrible costumer service. More than 2 months waiting for the passport.
Iain
The online passport renewal service was straightforward to use, and I am saying that as someone who is a basic IT user. From completing the renewal process online, it took only 5 days before I had my new passport in my hand. Additionally, I had reason to phone the support centre before I applied, and I got through without any waiting, and the adviser was very knowledgeable and able to help straightaway. All in all, I think this is an excellent service.
Arthur R.
Faultless from start to delivery.
